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You can now request help from the Help page in your Play Console account.  If you don't have access to Play Console, ask your account admin for an invite.

Alternative billing and link out program questions

Use this form if you have questions about the following billing programs:  user choice billing pilot, alternative billing without user choice ( EEA or US ), user choice billing in South Korea or India , external offers program,  external content links program, or the external payments program .

If you want to appeal or have a question regarding a policy violation warning please submit the request directly through your Play Console account . For all other topics, please use Contact Us .

At this time, we can only respond to emails sent in English, Chinese, Japanese, or Korean.

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Which alternative billing program are you looking for help with? Please select all that applies. *
Please enter a full description of the problem.
Please enter a full description of the feedback.

Include a screenshot of a Play Console page, error message, or other related files that will help describe your issue

Please do not submit any documents or IDs with personally identifiable information. Make sure to block out/remove any sensitive information (financial and payment information, phone numbers, etc) from any documents.

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Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service . Translation services may be used in chats and email.
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