Important:Coverage eligibility isn’t guaranteed. For your device’s warranty coverage details, refer to the terms and conditions.
These details can affect your item’s warranty coverage:
Warranty period
- Your device is covered under a limited warranty offered by Google. Warranty periods vary by country.
- You can extend beyond the standard warranty period if you purchased either:
- Pixel Care+
- Google Fi Device Protection
Type of issue
- You mayget warranty support if your device experiences issues, like:
- Doesn’t charge properly.
- Doesn't turn on.
- Freezes often.
- Has microphone, speaker, or button issues.
- Has trouble getting internet or cell signal.
- You may notbe able to get warranty support for your device if:
- It has cosmetic damage.
- It has a cracked or broken screen.
- You dropped the item and it got damaged.
- Debris entered the USB-C port and it stopped working.
- You lost the device, it was stolen, or you don’t have it anymore.
- The device malfunctions due to liquid damage.
Purchase from a third-party retailer
- Google provides a limited warranty for devices purchased through authorized third-party retailers or carriers.
- If you bought your Google device from an unauthorized third-party retailer or carrier, contact the retailer or the carrier directly.
- If you bought your Google device from a kiosk owned by Signifi, contact Google Support for warranty replacement.
