If you’re asked to complete an online phone verification with OCRLabs after you’ve completed your purchase, we’ll send you an email with a link to complete your digital identity verification. You can access this directly from the email or you can:
- Go to your Order History page .
- Select View Trade-in details.
- Select Submit ID.
Complete your online identity verification
To complete online identity verification:
- Use your phone to access the link.
- Take a selfie. The selfie should be an unobstructed view of your face with no mask, face covering, sunglasses, or hats.
- Upload a photo of your government-issued ID card. Acceptable ID types include:
- Acceptable in Japan only:
- Driver’s license
- My Number card
- Residence card
- Special Permanent Resident certificate
- Acceptable in Australia only:
- Driver’s license
- Passport
- Proof of Age Card
- Acceptable in Japan only:
Once you complete the online process, you’ll receive an email confirmation of the identity verification results. If your ID was verified successfully, the trade-in kit will be shipped to you.
Important:
- The trade-in kit will be sent to the shipping address on your order, even if it’s different from the name and address on your ID.
- Identity verification is operated by OCRLabs on behalf of PCS Wireless.
Unable to complete the online phone verification
You can send an email to our trade-in partner, PCS Wireless.
- Australia trade-ins
- Front and back images of onegovernment-issued ID.
- Japan trade-ins
- Front and back images of 2government-issued IDs.
To send photos of your IDs to PCS Wireless:
- Send the email to: [Enter your Trade-in ID]@pcs-verify.com.
- Use “Trade-in Identity Verification for [Enter your Trade-in ID]” as your subject line.
- For example, if your trade-in ID is 123456789321:
- The email address should be:“123456789321@pcs-verify.com.”
- The subject line should be:“Trade-in Identity Verification for 123456789321.”
- For example, if your trade-in ID is 123456789321:
Tips:
- You can find your Trade-in ID in your trade-in confirmation email or in your “Trade-in details” page. The format is a 12-digit number.
- The email to PCS Wireless can be in Japanese or English.
