Google Workspace Status Dashboard Updates2026-04-10T15:06:53+00:00Google Workspacehttps://www.google.com/appsstatus/dashboard/RESOLVED: **Summary**
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
**Description**
We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Friday, 2026-04-10 04:00 PDT with current details.
We apologize to all who are affected by the disruption.
**Customer Symptoms**
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
**Workaround**
Below steps should be performed by Admin as the workaround:
- Admin should revoke the key.
- Admin to create the verification code to sign-in.
- The user should sign-in using Backup verification code and then re-enrolls the security key.tag:www.google.com,2026:feed:JTgxXCtXTaw3aEVzUUfa.Mj3n93tcjvWRuQMHa4992026-04-10T15:06:53+00:00<p> Incident began at <strong>2026-04-10 02:08</strong> and ended at <strong>2026-04-10 14:50</strong> <span>(times are in <strong>Coordinated Universal Time (UTC)</strong>).</span></p><div class="cBIRi14aVDP__status-update-text"><p><strong>Summary</strong></p>
<p>Google Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys.</p>
<p><strong>Description</strong></p>
<p>The issue with Admin Console has been resolved for all affected users as of Friday, 2026-04-10 07:50 PDT.</p>
<p>Suspected CL have been rolled back and we are seeing in our graphs errors rate have gone down. Customers also confirmed that issues have been mitigated.</p>
<p>We thank you for your patience while we worked on resolving the issue.</p>
<p><strong>Customer Symptoms</strong></p>
<p>Google Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys.</p>
<p><strong>Workaround</strong></p>
<p>Below steps should be performed by Admin as the workaround:</p>
<ul>
<li>Admin should revoke the key.</li>
<li>Admin to create the verification code to sign-in.</li>
<li>The user should sign-in using Backup verification code and then re-enrolls the security key.</li>
</ul>
</div><hr><p>Affected products: Admin Console</p>
