We're aware that WhatsApp recently rolled out a new feature called "Channels." To maintain a secure and appropriate digital environment, we are actively working on removing this specific feature while retaining the app's other functionalities. We have successfully managed this on WhatsApp Web, and our engineering team is diligently working to do the same for Android and iOS platforms.
We understand that many of you rely on WhatsApp for various communication needs. Our goal is to resolve this challenge in a way that maintains your access to WhatsApp's key features. However, if you wish to take caution and shift to an alternative platform, please reach out to our support team to have WhatsApp blocked on your device.
We will keep you updated as progress is made on this matter. We remain committed to ensuring your digital experience is safe and aligned with your values.
We are writing to inform you about a recent issue that affected some Windows computers that use the Off Proxy filtering configuration, experiencing internet speed issues and some temporary disruptions.
Upon investigation, we identified a faulty server as the cause of the issue and are actively working to replace it and restore the high level of availability and speed you are accustomed to. In the meantime, we have moved affected users to a backup server to ensure uninterrupted service, so you should already be experiencing normal speeds. To avoid any potential interruptions, we will be replacing the faulty server outside of business hours, and we expect a smooth transition.
Additionally, we have launched a new status page where users can now view server statuses and incidents. You can access it by usingthis linkor in the Resources section at the bottom of the main page ongeder.org.
We apologize for any inconvenience caused by this issue and assure you that we are actively taking measures to identify and resolve such issues before they impact our users. Your patience and understanding are greatly appreciated as we work to resolve this matter promptly. If you have any questions or need further assistance, please feel free to reach out to our support team.