יישר כח, קענסט ארויפלייגן די סופליי טשארדזשעס פון פעידזש 3? (ביי די קאן עדיסאן בילל איז עס צוזאמען מיט די דעליווערי טשארדזשעס, ביי דיין פרינט סקרין זעה איך אז ביי עמביט לייגן זיי עס באזונדער)
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רוב אגענטן ווייסן נישט בחייכון וביומיכון! זיי נעמען זיך נישט די מיה עס געהעריג דורכצוטון זיי ווערן פשוט ווילד פון די איידיע אז מען מאכט גרינג (איך הער זאגן) געלט
אויך האב איך שוין געהערט אפאר סתירות צווישן עטליכע פון זיי
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AUG 2011 .11972 JUL 2011 .11556 JUN 2011 .09397 MAY 2011 .09599 APR 2011 .04512 MAR 2011 .08602 FEB 2011 .11390 JAN 2011 .11907 DEC 2010 .06181 NOV 2010 .07345 OCT 2010 .10388 SEP 2010 .12437
עמביט ענערדשי איז אונטער אויספארשונג דורך די קאנסומער פראטעקשאן בארד נאך פילע באשולדינגען אז זיי האבן פאר'נער'ט קאסטומערס.
Albany, NY - New York State Consumer Protection Board has launched today an investigation into Ambit Energy, one of the largest competitive energy companies in the State.
The investigation was prompted by a noticeable spike in customer complaints in recent months filed against Ambit, primarily over higher-than-expected charges on electricity bills.
“Department staff has already determined that some customers may not have received proper notification at the end of their contract term and in other cases the company may not have calculated the rebates to guaranteed savings customers accurately,” said Audrey Zibelman, Chief Executive Officer of the NY State Department of Public Service.
“The staff also has concerns over the apparent lack of renewal notices, customer disclosure statements, as well as Ambit’s practice of moving people off the guaranteed-savings plan into a variable rate plan that had significantly higher rates than the utility.” Zibelman added.
Ambit said they are cooperating in the investigation.
The Department of Public Service’s Consumer Advocate is leading the investigation into Ambit’s activities. The Consumer Advocate ensures that regulated energy, telecommunications and water utilities, as well as third-party service providers, such as Ambit, adhere to Commission rules regarding the customer services.
Energy service companies such as Ambit are required to comply with the Department’s Uniform Business Practices (UBP) to sell natural gas and electric services in New York. Failure to comply with the UBP may result in a variety of measures, including the State Public Service Commission revoking a competitive energy provider’s eligibility to serve customers in New York.
Ambit customers who believe their rates were not accurate are encouraged to file a complaint with the Department. Customers can file a complaint via the following link:http://www.dps.ny.gov/Consumer_Complaints.html The Department closely monitors the number and types of complaints received against all utilities and energy service companies operating in New York State. The Department ensures that utilities and energy service companies fulfill their obligations to provide effective customer service in compliance with the laws, rules, regulations and policies that the Department enforces.