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We are writing to inform you that the OBITalk.com portal, which you have used to configure your OBiHAI phone and/or ATA, is quickly approaching the end of its life, and will be officially shut down on Oct 31, 2024. After this date, the portal will no longer be accessible, and its services will no longer be available for use. Your device(s) should continue to operate but HP provides no guarantee of continual operation after October 31, 2024.
We encourage you to make any necessary adjustments or backups before the shutdown date. Below, we have written the top 3 frequently asked questions for your attention. We have also linked to a detailed FAQ for additional information. If you are no longer utilizing your devices you may ignore this message with no further action necessary.
We understand that this may be an inconvenience, and we want to thank you for being a valued customer these past 14 years.
Q: Will I retain access to my device?
A: Yes, in most cases. While the OBiHAI devices were enhanced through their connection to the OBiTALK Service, the connection is not required for most configurations. You will continue to be able to locally configure your OBiHAI devices for as long as you own them and may continue to use and register it to other Cloud PBX providers.
Q: I am currently using OBiTALK for Google Voice home phone service, what services are available to continue to leverage my OBiHAI device?
A: While not directly affiliated with HP as a service offering from HP, many cloud SIP PBX providers provide the ability to configure and register your OBiHAI device allowing you to continue to maintain your home service. These include but are not limited to, 8x8, Aveno, Dialpad, Microsoft, OneSuite, OnSIP, RingCentral, Zoom and many others offering single and multi-line SIP registrations.
We recommended you reach out to these providers to find the service that meets your needs and supports your specific device hardware.
Q: Will I still be able to use my OBiHAI Device to contact 911 in case of an emergency?
A: While the changes to the OBiTALK Consumer Portal is not intended to have any impact to the daily operation of already configured devices, there is a risk that existing devices will become unregistered, either temporarily or permanently during this decommissioning process.
Therefore, HP advises users to reach out to their Cloud PBX provider and E911 provider should they have concerns about their ability to dial 911 in an emergency. Additionally, HP recommends customers begin to seek alternative measures for requesting emergency services should the decommissioning impact your existing device.
Please note that this email address is not monitored and we will not be able to respond to any inquiries. If you have any questions or need assistance, please do not hesitate to reach out to our support team forum here. [BG1] More information about this change can be found here.