Top reviews from the United States

• 

  Vietnam Vivu®

  5 out of 5 stars

  One of the Most Beautiful Laptops Ever, With a Price to Match

  Reviewed in the United States on March 26, 2018

  Verified Purchase

  Brief content visible, double tap to read full content.

  Full content visible, double tap to read brief content.

  I've had this laptop for about three months, and this is the second laptop (after the Rose Gold MacBook), that I have looked forward to using day in and day out. It is a weird feeling, being in love with your laptop. Most of us have probably own at least 6 laptops in our lifetimes, so you can understand where I'm coming from when I say most of us use our laptops in a utilitarian sort of way: We use it because we need to, and when we don't, we just put it away without any thought. If you want a big screen, or to play games, you would use your desktop. When you want something portable, you would most likely use your tablet. When you want something on the go, we have all used our smartphone as our main day-to-day gadget. So that leaves our laptop, as more of a business machine for doing something that requires typing on the go, whether it be to reply to an important email you can't just use your phone for, or to type out something on Word or Google Docs. For many of us, browsing the Net just isn't as satisfying on our small phones, even if it is some 6.2" monster. There is something tactile, yet intangibly indescribable, about using our laptop

  Yet, this is the first Windows laptop that makes me look forward to using it each day. The main culprit: Oh that gorgeous piece of metal and color. To be honest, if it just came in silver like its Surface Book counterpart, I would have never given it a second thought (by the way, I have that too, but its novelty has since worn off). I got the Burgundy version, which is just so unique - where else can you get a wine red laptop?? Each time I open its laptop sleeve and pull it out, I have to pause a moment to admire its chiseled look first, before propping it open and using it. Not only does it look great, it feels great too. As you run your fingers through it, you will appreciate that you have one of the most luxurious laptops ever. No that is not a hyperbole.

  Another thing that make it stands out: The stereo speakers underneath the keyboard is the best I have ever heard in a laptop (I am overseas right now, and my Huawei Matebook X awaits at home with its Dolby Atmos Harmon Kardon speakers, so I'll do an update soon). It is loud and immersive - it can't get too loud where it would create aural distortions, so at its peak it is just awesomely loud and clear enough. I have a keyboard protector over it, but I always take it off when I have some audio playing - yes, the sound is that good.

  Touchscreen laptops might be a gimmick, but having it is never a negative. It is perfect for scrolling web sites. Once you use it that way, you'll never go back to scrolling with your mouse or trackpad again.

  Speaking of the trackpad, it's supposed to have the Windows Precision software aspect, but it still is goofy most of the time. Scrolling, switching, zooming, etc., still isn't as good as any MacBooks.

  And speaking of the keyboard and keyboard cover, key travel and sponginess are excellent. However, the keys are a bit more slippery than I would like, so I definitely recommend one of those gel keyboard covers to help you type more precisely.

  The screen is bright and excellent - one of the best screens I have used. The resolution isn't as crisp and nice as my Surface Book and Macbook, but definitely better than most.

  About that whole Alcantara-layered interior - yes it is beautiful, yes it feels great (no more cold palms in the winter). Just keep it clean (no eating potato chips while using it).

  Finally, the i5 and 8GB of RAM are good enough to avoid any hiccups in performance of your every usage of a normal laptop. This is not for gaming or video rendering, so if you are not expecting that, then this laptop's performance will not disappoint.

  The bottom line is you will buy this laptop for its looks, period. There is no value for this laptop - it is targeted as a premium-level laptop, not a value-level laptop. Any other normal laptop with these specs would be about $200 less. So you just have to ask yourself if the burgundy or slate blue color, and the style of design/craftsmanship are worth it for you.

  Read more Read less

  6 people found this helpful

  Helpful

  Sending feedback...

  Thank you for your feedback.

  Sorry, we failed to record your vote. Please try again

  Report

  Sending feedback...

  Thanks, we'll investigate in the next few days.

  Sorry, We failed to report this review. Please try again
• 

  andrew

  5 out of 5 stars

  Sleek and Stylish with Strong Performance

  Reviewed in the United States on June 7, 2019

  Verified Purchase

  Brief content visible, double tap to read full content.

  Full content visible, double tap to read brief content.

  I bought this laptop in June of 2019. This is the 1st generation of the Surface laptop and I got it for a great price because the 2nd generation was rolling out. My Surface laptop is Cobalt Blue with the Core i7, 8GB RAM, and 256GB hard drive. Got it for $725. This was a great price in my mind and why I went with it. I was looking at some cheaper laptop models (in the $400-$500) range, and wasn't really considering this level of laptop because it is normally in the $1000-$1500 range. But at $725 I decided to pay a bit extra for the better quality.

  One of the most notable differences of moving up to a laptop like this is the design. It is nice and slim, and looks great. This was important to me because I wanted something fairly sleek and compact that I could just put in my backpack and go (not a student, but I always have my pack).

  The screen is great and I love the 3:2 aspect ratio.

  As I'm typing this review, I can tell you that the keyboard is as good as people say it is. It's got great spacing and the button press is nice and deep for a laptop. This was big because I'm used to typing on a mechanical keyboard. The Alcantera surface is a nice touch. It is a smooth and soft feel and is something that separates it from competition. Some people have stated that it leaves some oil marks after months of use, but I've mostly seen that in the light grey color. We'll see what it does having the darker blue color.

  The touchscreen works great. I haven't purchased a Surface pen, but plan to in the future. The trackpad is also great and gives a nice satisfying click.

  The facial recognition for login is accurate and really fast.

  I will typically use my Bluetooth earbuds, but I was surprised at how clear and nice the speakers on this sounded.

  Overall, this laptop looks and feels like a great laptop and performs very well. I have had a Macbook Air for my job for the last 2 years, and this is just as good a laptop. In fact, it is probably a bit better because of the little things like a better keyboard and personalized colors. At the price I got it for, I would definitely recommend this laptop.

  Also, I should state that a lot of reviews for this laptop talk about the Windows S operating system being installed on it. That is no longer the case. My laptop came pre-loaded with Windows 10 Pro.

  Read more Read less

  5 people found this helpful

  Helpful

  Sending feedback...

  Thank you for your feedback.

  Sorry, we failed to record your vote. Please try again

  Report

  Sending feedback...

  Thanks, we'll investigate in the next few days.

  Sorry, We failed to report this review. Please try again
• 

  David Sargent

  5 out of 5 stars

  Slim, lightweight, near perfect

  Reviewed in the United States on August 9, 2018

  Verified Purchase

  Brief content visible, double tap to read full content.

  Full content visible, double tap to read brief content.

  UPDATE: So, I'm about two weeks in now and have had a bit of time to run a few photoshoots into my Lightroom catalog to get an idea of what this laptop can handle and I'm a bit less than ecstatic. I'm not knocking a star off because Adobe recommends 12gb of ram to run Lightroom smoothly, so its no fault to Microsoft that I started to have some slow-downs when I got my catalog up around 1,000 images with synced settings, 1:1 previews, and adjustments gradients and brushes on many files. I've got my cache set to 90gb and it just tends to really chug when I need to do more than basic adjustments. Outside of heavy lightroom use and sluggishness, the laptop absolutely flies with just about anything else. I really don't have a complaint to share. It's been a dream.

  This laptop is fantastic. I bought the i5 256/8gb model with the gray/gold coloring. First thing that amazes is the weight. Just over two pounds makes this thing feel so incredible to carry around. I almost feel like it's a large phone sometimes. The design is sleek and minimalist. The speakers are loud and full and rich. The battery life is is superb. I may have a warped view on that because of the terrible battery on my old laptop, but I seem to notice 7-8 hours battery life depending on the usage. I bought this for Adobe Lightroom and Photoshop use, but haven't had much time to put it through a lot of work so I will update when I know just how well it performs there.

  The only minor dislike is that the hinge is a little wobbly. For being touchscreen, it seems like it should have a stiffer hinge, but it's quite bouncy.

  Read more Read less

  2 people found this helpful

  Helpful

  Sending feedback...

  Thank you for your feedback.

  Sorry, we failed to record your vote. Please try again

  Report

  Sending feedback...

  Thanks, we'll investigate in the next few days.

  Sorry, We failed to report this review. Please try again
• 

  Bobby

  5 out of 5 stars

  I find myself staring and using it more than my MacBook.

  Reviewed in the United States on May 29, 2020

  Verified Purchase

  Brief content visible, double tap to read full content.

  Full content visible, double tap to read brief content.

  Had issues charging it after unboxing it. Found out that it needed to be updated and I guess part of the updates were a fix for the charging issue. After downloading the updates it wouldn’t install then since it’s not plugged in. Well it’s plugged in but it’s got issues. So I took a can of air duster and pray the charging port a little and it did the trick and starting charging. After it installed the updates and rebooted. The charging issue was gone. This laptop is not upgradable. It scored a score of 0 out of 10 on ifixit. Don’t game with it. You’ll be disappointed. But light gaming will work fine like Minecraft. Surprisingly it was able to play GTA V decently. But I wouldn’t push it. This is a very premium device. It looks great and feels great. You’ll like the keyboard as well. I got the burgundy color. It looks really nice in person. So if you’re in the market for one. I would avoid getting the ones with 4gb of ram. 8gb of ram is the sweet spot for today’s use.

  Read more Read less

  Helpful

  Sending feedback...

  Thank you for your feedback.

  Sorry, we failed to record your vote. Please try again

  Report

  Sending feedback...

  Thanks, we'll investigate in the next few days.

  Sorry, We failed to report this review. Please try again
• 

  Felix Klein

  4 out of 5 stars

  Almost perfect, but

  Reviewed in the United States on August 31, 2018

  Capacity: Intel Core i5, 8 GB RAM, 128 GB, Windows 10 S Style: Device Only Color: Platinum

  Verified Purchase

  Brief content visible, double tap to read full content.

  Full content visible, double tap to read brief content.

  I've been a Mac User for more than 15 years. The price convinced y to try a Surface. Works beautifully, reacts promptly, amazing touch screen, wakes up fast and it is very light. The keyboard is backlit so you can work in the dark and the touch pad is a smooth as Apple's. However, unlike Apple, Microsoft is aggressively pushing its own products. The browser Edge works nicely and you can select which search engine the can use. (The default search engine is Bing.) The AI helper Cortana uses only Bing. At this moment Cortana is less impressive than Google's Assistant. It is still very useful.

  Microsoft is also offering a competitive cloud cloud subscription. At my job I have to use Google cloud products (Drive, Sheets, Documents). Also I have an Android Phone and Google Photo helps me sync my photo collection. These products don't work as smoothly on the Surface. At this moment you cannot even install the Chrome browser on Surface. (I read that Chrome is more energy consuming than Edge and can shorten the battery life.) I do not need Microsoft cloud service since I already use two platform independent services Google Drive and Dropbox. I don't need all the facilities of Office 363 (the new Microsoft Office) since I can live very well with what Google is offering freely. I don't know yet how Dropbox works with Surface.

  Given the current deliberate incompatibility with the Google products I need I gave Surface only four stars. If Microsoft fixes this I will upgrade my rating to five stars and switch to Surface.T hen again, I hear that Apple will present this Fall the new generation of Mac Book Air.

  Read more Read less

  5 people found this helpful

  Helpful

  Sending feedback...

  Thank you for your feedback.

  Sorry, we failed to record your vote. Please try again

  Report

  Sending feedback...

  Thanks, we'll investigate in the next few days.

  Sorry, We failed to report this review. Please try again
• 

  Norm

  5 out of 5 stars

  I gave it 2 stars and changed to 5 - Will explain

  Reviewed in the United States on August 1, 2018

  Verified Purchase

  Brief content visible, double tap to read full content.

  Full content visible, double tap to read brief content.

  I could not connect my Surface to a shared printer (see below). My time with Microsoft support did not resolve my issue. Printing is important, and I felt the 2 stars was deserved for a product I might have had to return.

  After a few hours of working with it, I was able to resolve my problem. This is what I experienced. Your Surface may not experience the same issue. It might have been a one off, or a bug of some kind.

  My 5 existing computers had the "Workgroup" name changed to "XXXXXXXXX". After updating the Surface to WIndows Pro at the Microsoft Store, I changed the "Workgroup" name to match the other 5. At that point, it failed to connect to a shared printer. Long story short, I set the "Workgroup" name back to "WORKGROUP" on the Surface and the computer with the printer attached, and it worked!

  So, I changed the "Workgroup" name back to "XXXXXXXXX" on those 2 computers, and it failed to connect to the shared printer again!

  I changed all 6 computers so the "Workgroup" is named "WORKGROUP" and all is good. This should not have been an issue, but I'm glad I got mine working.

  We love the laptop. It has a great screen size, it is light, and it is quick. Not excited with my support call with Microsoft, but the important thing is it works now.

  ORIGINAL POST:

  It started off really nice. Fast, smooth, it looks great, etc. Then I tried to connect it to a shared printer on another computer in my home. It failed. Over and over again. I called Microsoft. The young lady was patient and nice, but went through a series of tests that had nothing to do with my issue. I requested my call be escalated, and after a few minutes, she came back on and tried a few additional steps.

  She had me connect the printer directly to the laptop. It worked (Who saw that coming????)! Then she said "we have it working. Is there anything else we can do for you?" I could have done this. The laptop REFUSES to recognize a shared printer on the network. I have a Surface Pro 3, a Surface 1, an HP desktop and an HP laptop, ALL which can connect to the printer that is USB'd to another HP desktop. Microsoft basically REFUSED to escalate my issue even after I said I was sending it back.

  It's sad to give it a 2 star rating for a printer issue, but we like to print. It is not an option. Someone might say it is a printer issue. It is not. There is a network sharing issue with "MY" Surface Laptop. Maybe not yours, but mine has an issue. It is also sad that Microsoft wouldn't at least attempt to resolve this.

  I may return this if I can't find a printer solution. I'll update in a couple of weeks.

  Read more Read less

  

  

  

  

  

  Norm

  5 out of 5 stars

  I gave it 2 stars and changed to 5 - Will explain

  Reviewed in the United States on August 1, 2018

  Verified Purchase

  I could not connect my Surface to a shared printer (see below). My time with Microsoft support did not resolve my issue. Printing is important, and I felt the 2 stars was deserved for a product I might have had to return.

  After a few hours of working with it, I was able to resolve my problem. This is what I experienced. Your Surface may not experience the same issue. It might have been a one off, or a bug of some kind.

  My 5 existing computers had the "Workgroup" name changed to "XXXXXXXXX". After updating the Surface to WIndows Pro at the Microsoft Store, I changed the "Workgroup" name to match the other 5. At that point, it failed to connect to a shared printer. Long story short, I set the "Workgroup" name back to "WORKGROUP" on the Surface and the computer with the printer attached, and it worked!

  So, I changed the "Workgroup" name back to "XXXXXXXXX" on those 2 computers, and it failed to connect to the shared printer again!

  I changed all 6 computers so the "Workgroup" is named "WORKGROUP" and all is good. This should not have been an issue, but I'm glad I got mine working.

  We love the laptop. It has a great screen size, it is light, and it is quick. Not excited with my support call with Microsoft, but the important thing is it works now.

  ORIGINAL POST:

  It started off really nice. Fast, smooth, it looks great, etc. Then I tried to connect it to a shared printer on another computer in my home. It failed. Over and over again. I called Microsoft. The young lady was patient and nice, but went through a series of tests that had nothing to do with my issue. I requested my call be escalated, and after a few minutes, she came back on and tried a few additional steps.

  She had me connect the printer directly to the laptop. It worked (Who saw that coming????)! Then she said "we have it working. Is there anything else we can do for you?" I could have done this. The laptop REFUSES to recognize a shared printer on the network. I have a Surface Pro 3, a Surface 1, an HP desktop and an HP laptop, ALL which can connect to the printer that is USB'd to another HP desktop. Microsoft basically REFUSED to escalate my issue even after I said I was sending it back.

  It's sad to give it a 2 star rating for a printer issue, but we like to print. It is not an option. Someone might say it is a printer issue. It is not. There is a network sharing issue with "MY" Surface Laptop. Maybe not yours, but mine has an issue. It is also sad that Microsoft wouldn't at least attempt to resolve this.

  I may return this if I can't find a printer solution. I'll update in a couple of weeks.

  • 

  6 people found this helpful

  Helpful

  Sending feedback...

  Thank you for your feedback.

  Sorry, we failed to record your vote. Please try again

  Report

  Sending feedback...

  Thanks, we'll investigate in the next few days.

  Sorry, We failed to report this review. Please try again

  
• 

  Jonathan S Nehls

  1 out of 5 stars

  Lasted a year and a half before total break down. Impossible to be repaired.

  Reviewed in the United States on August 25, 2021

  Capacity: Intel Core i5, 8 GB RAM, 256 GB, Windows 10 S Style: Device Only Color: Platinum

  Verified Purchase

  Brief content visible, double tap to read full content.

  Full content visible, double tap to read brief content.

  I'm only writing this to warn off anyone from purchasing a surface laptop--lord know I'll never buy one. I bought the laptop two years ago. The surface worked fine for the first year, though I had periodic charging issues, especially with the magnetic cable clip. The clip won't engage, sometimes you have to prop it up or tape it. The problems got worse, and just when the warranty expired (a year and half), I had major issues charging the laptop. So I bought another cable, which worked for a while, then bought another, and the problem continued. I had two conversations with microsoft techs, who convinced me to buy another cable--considering, if I wanted to send the laptop for repair, the price would be more than I paid for it, so they really gave me no possible solutions, other than buying a new one, and were really gaslighting me that any fix actually existed. Of course, why would I ever purchase another microsoft product. The Lenovo laptop, which I bought the Surface to replace it with, is still working five years later--only issue I had is with a hinge.

  I've taken it to various repair shops and they tell me there's nothing they can do to fix it, that basically, microsoft made the surface to be disposable, and any effort to fix the laptop would far exceed the price to purchase a new one--planned obsolescence. From what I researched, what brought about the charging issue was some update I failed to download, and once the battery lost power, it couldn't be charged, or even powered with the cable plugged in.

  I've given up on this pos. I'm looking for a field where I can take it out and demolish it like the printer from Office Space, or possibly a parking garage I can drop it from. Maybe a wood chipper. I'm weighing my options. All said, don't buy a surface laptop, this is where you'll be two years later.

  Read more Read less

  Helpful

  Sending feedback...

  Thank you for your feedback.

  Sorry, we failed to record your vote. Please try again

  Report

  Sending feedback...

  Thanks, we'll investigate in the next few days.

  Sorry, We failed to report this review. Please try again
• 

  MarkV2000

  5 out of 5 stars

  Microsoft Surface laptop is a high quality laptop

  Reviewed in the United States on May 24, 2018

  Verified Purchase

  Brief content visible, double tap to read full content.

  Full content visible, double tap to read brief content.

  I bought this for my wife to replace her older, bulky, HP laptop. It was a few years old and replacement was due. She picked this one out at a retail store and we found it on Amazon for a reduced price. She LOVES it!! So light, fast, and cute because it's her favorite color. The palm rests have a cloth feeling but they are made of some plastic stuff that's easily cleaned, the screen looks great, and the keyboard feels right... partly due to the palm rests allowing a person to rest palms on them while typing. It has a fast hard drive, it's quiet and light. I really don't have negatives to say about it except that it only has a couple of USB 3 ports. That's OK... I bought a tiny USB 3 hub and we're all good now. Definitely recommend this device though it's not cheap.

  Read more Read less

  3 people found this helpful

  Helpful

  Sending feedback...

  Thank you for your feedback.

  Sorry, we failed to record your vote. Please try again

  Report

  Sending feedback...

  Thanks, we'll investigate in the next few days.

  Sorry, We failed to report this review. Please try again