Hello! This is ぽた from Japan. I want to buy Shinkansen Nozomi (by BRIO). And I ordered your’s on-line shop,today. But, I wonder my order received your shop. Plese tell me that!
住所
I’m looking forward to hearing from you. I’m very happy to deal with you! Thanks a lot,Mail Order Express Staff.
すると、すぐに返事がきた。
Hi
Its ○○○ from Mail Order Express here.
I have checked all our system and it does not look as though we have received this order please try again.
> I have checked all our system and it does not look as though we have > received this order please try again.
Thank you!
I try again,this time.
I ordered one Nozomi(by BRIO).
Did my order recived you?
I’m looking forward to hearing from you. I’m very happy to deal with you! Thanks a lot,○○○
4/3 返事が来た Hi
Its ○○○ from Mail Order Express here.
I confirm the receipt of your order, it is currently now being processed and will be despatched as soon as possible.
Kind Regards
○○○
あ~よかった。無事今度は大丈夫だったのね。
と、思ったのはつかの間。 2時間後に次のようなメールを受け取った。
Dear ぽた
With reference to your recent order with us. Please contact us as soon as possible, as your payment card has been declined.
Please ring 08700 12 90 90 in normal office hours (we are open between 9.00am and 6.00pm Monday to Friday,Saturday 9.00am to 5.00pm) and quote your Order number BDN003 so that we can check your details are correct, and dispatch your goods as soon as possible.
Please contact us within one week of receiving this letter as the goods are being reserved for you.
Sorry for any inconvenience caused. We look forward to hearing from you soon.
Kind Regards
○○○
が・が・が~ん。電話しなくちゃいかんのか! どうしよう・・・。 とりあえず、またメールを打つ。
Hi.
○○○,
I can’t ring your office.
Because I can’t speak English.
And I can’t undersatnd what you speak English.
Will I try order it ,one more?
Plese tell me,what I have to do.
ぽた
4/4 また、メールが届く。
Hi
Its Lewis from Mail Order Express here.
We do not recommend you send us your details via email, so you may replace the order via our website. If you do this please contact me and I will cancel your original order.
Kind Regards
○○○
しかし、websiteに行って見たら、もうのぞみはない!
決心した。 電話することにした。
が、 全く、何を言っているのか理解できなかった。 気がついたら、電話が切れていた。
パパにヘルプした。 そこで、もう一度メールする。
Hi
This is ぽた from JAPAN.
I tried to call your office about 30 minutes ago, but I couldn’t understand what you say. I can speak English a little, but hardly hear it.
Would you tell me what I have to say? (for example, (1) name, (2) order number, (3) credit card number.......)
Sorry, but I want to try again.
すぐさま、返信メールが来た。
Hi
Its ○○○ here from Mail Order Express.
We need the following
1 - Order Number 2 - Credit Card Number 3 - Expiry Date Of Card
I hope this helps and I look forward to hearing from you.
Kind Regards
○○○
再度、電話をチャレンジ! 今度は、パパに出てもらいました。
オーダー完了!
4/5 しかし、一応メールを打ってみた。
Hi
This is ぽた from JAPAN.
I tried to call your office again ,yesterday.
Did my order( BDN003 ) recive you?
Please tell me.
I’m looking forward to hearing from you. I’m very happy to deal with you! Thanks a lot,○○○
またすぐに返信が
Hi
its ○○○ from Mail Order express here.
We did get your phone call and changed your details accordingly. Your order has now gone through.