We are sunsetting On-Premises API. Refer to our On-Premises API Sunset document for details, and to learn how to migrate to our next-generation Cloud API.
Businesses using the WhatsApp Business API can showcase and share their products and services with customers for them to browse items and add to a cart without leaving the chat. To use the API for commerce use cases, follow these guides:
As per Indian regulatory requirements, businesses are required to provide additional information to customers in their Business Profile and Catalog before they are able to send Multi-Product or Single Product messages. See more information in the Business Help Center .
Never send messages that violate our Commerce and Business Policies. Additionally, Multi and Single Product Messages are subject to the existing enforcement and data sharing rules for product catalogs:
Businesses can appeal for disapproved items directly in the Meta Commerce Manager .