Using Checkout on Facebook
Buying on Facebook
Buy something with checkout and shipping on Facebook Marketplace
Buy something with checkout and shipping on Facebook Marketplace
You can buy items with checkout on Facebook Marketplace. Learn about the difference between buying something with checkout and local pickup
on Marketplace.
Right now, buying products with checkout is only available in the Facebook for iPhone or Android app, or from a computer. To buy something with checkout in the iPhone or Android app:
1.
Open the Facebook app for iPhone or Android and tap 
in the top right or bottom left of the page.
in the top right or bottom left of the page.2.
Scroll down and tap 
Marketplace
. If you don't see
Marketplace
, tap See more
.
Marketplace
. If you don't see
Marketplace
, tap See more
.3.
Tap a product, then tap Buy now
.
4.
Enter your email address. We'll send your order confirmation and any updates about your order to this email.
5.
If you have not made a payment on Facebook before, enter your contact, shipping and payment information, then tap Continue
. If you have previously made a payment with Meta Pay, this info will already be filled in.
6.
Review your order details, then tap Pay now
.
About Checkout on Facebook
When you buy something with checkout on Facebook or Marketplace:
You can see all of your orders in your Order history
.
Your purchase may be covered by Purchase Protection
.
You can contact the seller or Facebook
for support.
Payment methods you can use for purchases with checkout on Facebook
Payment methods you can use for purchases with checkout on Facebook
You can use a credit card, debit card or PayPal account to buy items with checkout
on Facebook or Marketplace.
We accept credit and debit cards from:
Visa
Mastercard
American Express
Discover
Learn how to add or remove a payment method
from your Facebook account.
Will my purchases be shared to my friends when I buy something with checkout on Facebook?
Will my purchases be shared to my friends when I buy something with checkout on Facebook?
No, buying something with checkout on Facebook or Marketplace won’t automatically publish a story on your timeline or Feed. Your friends won't be notified when you complete a purchase unless you choose to share that info.
Orders and Returns
Find your order confirmation on Facebook Marketplace
Find your order confirmation on Facebook Marketplace
When you purchase something from a seller on Facebook Marketplace, we'll send an order confirmation to the email you entered at checkout. You can also see the order confirmation in your Activity
.
See your order confirmation
1.
Tap 
in the top right of Facebook.
in the top right of Facebook.2.
Scroll down and tap Settings & privacy
, then tap Orders and payments
.
3.
Below Activity
, tap the order you'd like to see.
From your order confirmation, you can cancel
or return
the order, or get help
from the seller or Facebook.
Find tracking info for your Facebook Marketplace order
Find tracking info for your Facebook Marketplace order
To see the tracking information for products you purchased from a seller on Facebook Marketplace:
1.
Tap
in the top right of Facebook.
in the top right of Facebook.2.
Scroll down and tap
Marketplace
. If you don't see
Marketplace
, tap See more
.
Marketplace
. If you don't see
Marketplace
, tap See more
.3.
Tap 
at the top, then tap Orders
.
at the top, then tap Orders
.4.
Tap the order you want to track.
5.
Scroll to see the shipping carrier and copy the tracking number to track it on the carrier's site.
Note: Tracking info may not be available for some orders. Learn how to contact the seller or Facebook
to get help with your order.
About returns for checkout purchases on Facebook
About returns for checkout purchases on Facebook
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Cancel a Facebook Marketplace order
Cancel a Facebook Marketplace order
You can cancel orders on Facebook Marketplace for up to 30 minutes after the purchase. To cancel your order:
1.
Tap 
in the top right of Facebook.
in the top right of Facebook.2.
Scroll down and tap Settings
, then tap Payments
.
3.
Tap the order you want to cancel.
4.
Scroll down and tap Cancel order
.
5.
Tap Cancel order
to confirm.
If it's too late to cancel your order, you may be able to return it
within 30 days of the purchase. Keep in mind that final sale items aren't returnable. Learn what to do if you need help with your order
.
Note: If the order has more than one item, canceling one item will cancel the whole order.
How Purchase Protection works on Facebook
How Purchase Protection works on Facebook
Many purchases made with checkout on Facebook are covered by our Purchase Protection Policies
. Purchases made through third-party sites, local pickups, Messenger transactions, or through other messaging services don't qualify for Purchase Protection.
Purchase Protection is free, and automatically covers eligible orders. Purchase Protection means that you can request a refund if:
You didn't receive your order.
The product arrived damaged or different than described on the listing (example: the condition
isn't accurate).
The seller didn't follow their stated refund policy.
The purchase was unauthorized.
The seller has been removed from Facebook.
In reviewing your claim, Facebook may review order details, including tracking information and listing description, messages sent between you and the seller, and supporting documents.
Goodwill refunds are at Facebook's discretion. If Facebook approves your Purchase Protection claim
, you'll get a refund for the full purchase price of the product and any shipping costs. You can see full policy details in the Purchase Protection Policy
.
How do I file a Purchase Protection claim?
How do I file a Purchase Protection claim?
Please note that you'll need to contact the seller first before contacting the Facebook support team. If the seller does not resolve your issue within 2 business days, you may reach out to Facebook and file a Purchase Protection claim.
Learn how to contact the seller or Facebook
for help filing a Purchase Protection claim for your order.
How do refunds work with Purchase Protection?
How do refunds work with Purchase Protection?
If the seller approves your request for a refund, you will be issued a refund that same day. It may take 3-5 business days for your bank to make this refund available in your bank account. If the seller has requested that the item be returned, you will receive the refund once the item has been returned and received by the seller.
If the seller does not respond to your request, and you reach out to Facebook to file a Purchase Protection claim, please allow 48 hours for our team to review and respond to your claim. If your claim is approved, it may take up to 10 business days for the refund to become available in your bank account.
Which transactions and types of items are covered by Purchase Protection?
Which transactions and types of items are covered by Purchase Protection?
Purchase Protection only applies when you purchase an item with shipping or checkout on Facebook. This means that items purchased with local pickup or with a peer-to-peer payment method (example: PayPal, payments in Messenger, Venmo) aren't covered.
There are some types of items and issues that aren't covered by Purchase Protection. You can see full details for what's covered and excluded from Purchase Protection in our full policy
. Some examples of purchases that aren't covered include:
Vehicles and rentals
Services
Orders that cost more than $2000 (including tax and shipping)
Why does Purchase Protection only cover purchases made with checkout?
Why does Purchase Protection only cover purchases made with checkout?
To provide Purchase Protection for an order, we need to be able to track the transaction. When you use shipping or checkout on Facebook, our team can mediate disputes, since we can review details about the order and certain messages that a buyer and seller have exchanged.
What policies apply to sellers who offer shipping and checkout on Facebook?
What policies apply to sellers who offer shipping and checkout on Facebook?
All sellers who offer checkout on Facebook agree to follow our Seller Performance and Accountability Policies
.
If you’re a seller on Marketplace, learn more about policies and best practices for selling with shipping and checkout
.
Note: The information above summarizes parts of the Purchase Protection Policies
for convenience, and isn't intended to change the Purchase Protection Policies.
Get Support
I'm having an issue with something I purchased on Facebook Marketplace
I'm having an issue with something I purchased on Facebook Marketplace
If you have an issue with an order on Facebook Marketplace, please contact the seller
for help. If the seller doesn't reply or resolve your issue within 2 business days, you can contact Facebook support
.
Contact the seller if you experience any of these issues:
Your order hasn't been shipped:
If the seller hasn't shipped your order within a few days of your purchase, we recommend contacting them to check on the order status.
Your order didn't arrive:
We recommend waiting 2 days after the estimated delivery date in your order history
. On the third business day, contact the seller.
The item is damaged or unusable:
Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs.
The item doesn't match the description:
If the item you received is different from the description on the product page, please contact the seller to try resolving the issue.
If you're not able to resolve the issue directly with the seller and purchased the item using checkout on Marketplace, please contact our team
.
Contact the seller or Facebook for help with your order
Contact the seller or Facebook for help with your order
If you have an issue with something you purchased with checkout on Facebook Marketplace, please try contacting the seller directly. You'll need to contact the seller first before contacting the Facebook support team. If you need help with a payment you made using checkout on Facebook, please let us know
.
If the seller doesn't reply or resolve the issue within 2 business days, you can contact our team for help or to file a Purchase Protection claim on the third business day.
When you contact our support team, we'll investigate the issue and reply within 48 hours. If your order is covered by our Purchase Protection Policies
, we'll issue you a refund.
Contact the seller
Contact the seller
To contact the seller for help with your order:
1.
Go to your Activity
.
2.
Tap the order you need help with.
3.
Scroll down and tap Get Help With Your Order
.
4.
Fill out the form with details about your issue and tap Send
.
Note: For orders with multiple items, please select the specific item you need help with.
The seller will be able to see that you've asked for help with an issue, and can respond.
Where can you see replies from the seller
Where can you see replies from the seller
Any replies from the seller will be sent to the message thread
between you and the seller. Please only reply to the seller in this conversation, so we can review it if you need to file a claim.
Contact Facebook support
Contact Facebook support
To contact our team for help with your order:
1.
Go to your Activity
.
2.
Tap the order you need help with.
3.
Scroll down and tap Get Help With Your Order
.
4.
Fill out the form with details about your issue and tap Send
.
After you contact Facebook, we'll review the issue and messages that you and the seller sent to each other about this order. Please keep in mind that we can only review the messenger conversation between you and the seller.
Where can you see replies from Facebook about your order
Where can you see replies from Facebook about your order
After you file a claim, we'll reply within 48 hours to the email address you entered at checkout. You can check this email address on the order confirmation page
.
File a Purchase Protection claim
File a Purchase Protection claim
If you have contacted the seller and they have not responded or resolved the issue after 2 business days, you can contact the Facebook Support team to file a Purchase Protection claim.
To contact our team to file a Purchase Protection claim:
1.
Go to your Activity
.
2.
Tap the order you need help with.
3.
Scroll down and tap Get Help With Your Order
.
4.
Fill out the form with details about your issue and tap Send
.
Can you get help with something that you didn't buy with checkout on Facebook
Can you get help with something that you didn't buy with checkout on Facebook
Only items purchased with checkout on Facebook are eligible for Purchase Protection
.
Learn what to do if you have a negative experience
with something you bought with local pickup on Marketplace and how to buy and sell responsibly on Marketplace
.
Report a Facebook Marketplace seller
Report a Facebook Marketplace seller
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Ratings and Reviews
Report review of a product on Facebook Marketplace
Report review of a product on Facebook Marketplace
You can only rate or review products from the Facebook for iPhone or Android app.
You can report product reviews that don't follow our Community Standards
or don't focus on the product or service offered by the business. We'll review your report and may remove reviews that don't follow our standards.
Report a review on a product for sale on Facebook Marketplace
1.
Open the Facebook app for iPhone or Android and tap
in the top right or bottom left of the page.
in the top right or bottom left of the page.2.
Tap
Marketplace
and find the review you want to report.
Marketplace
and find the review you want to report.3.
Tap 
on the right.
on the right.4.
Tap Report review
.
Learn how to report an item for sale on Marketplace
.
Privacy and Security
Customer data shared with sellers who use checkout on Facebook
Customer data shared with sellers who use checkout on Facebook
For items purchased with checkout that require shipping
, the seller may receive the following information that may be used for order fulfillment, advertising and analytics purposes:
Buyer's first and last name
Email address
The delivery address entered at checkout
Purchase info, including the items you purchased, the price of the items and any other info required to complete the order
Sellers only receive this information after the buyer places an order and the seller accepts an order from a buyer.
About Payment Information
Please keep in mind that:
When using checkout
, no one can see your whole credit card number or PayPal password on Facebook after you enter it, even with your password.
Only you can see your payment and transaction history. Your activity, such as payments or purchases, will not be shared with your friends or to your profile or feed, unless you choose to share it.
We use encryption to protect your payments and keep your credentials secure. Learn more about how Facebook protects your payment information
. You can also add or remove a payment method
from your Facebook account.
Will my purchases be shared to my friends when I buy something with checkout on Facebook?
Will my purchases be shared to my friends when I buy something with checkout on Facebook?
No, buying something with checkout on Facebook or Marketplace won’t automatically publish a story on your timeline or Feed. Your friends won't be notified when you complete a purchase unless you choose to share that info.
Someone used my Facebook account to make an unauthorized purchase on Facebook
Someone used my Facebook account to make an unauthorized purchase on Facebook
If there's a purchase in your order history that you didn't make, please let us know.
Report an unauthorized purchase
1.
Tap
in the top right of Facebook.
in the top right of Facebook.2.
Tap Settings & privacy
, then tap Orders and payments
.
3.
Below Activity
, tap the unauthorized order.
4.
Scroll down and select Get help with this order
.
5.
Tap Unknown or suspicious order
and fill out the form with details about your issue.
6.
Tap Send
.
If you can't find the order in your order history, please fill out this form
.
Learn more about what to do if you think your Facebook account was hacked.
