GMC Sierra Owner Takes Truck to Dealership for Oil Change, Leaves Facing $1,600 Repair Bill
A GMC Sierra owner who has taken his truck to the same dealership for every oil change since buying it new says his loyalty has left him facing a $1,600 repair bill.
The driver shared his experience on Reddit , explaining that he brought his 2014 GMC Sierra, which has about 114,000 miles on it, to the dealership for a routine oil change.
During the appointment, a service representative told him the threads on the oil pan's drain plug had been stripped.
According to the owner, the representative blamed the truck's age for the problem.
"Multi-point vehicle inspection: caused by threads worn out on oil pan. Replaced with a bigger plug for now. Vehicle needs attention as soon as possible," the dealership's invoice stated, according to the Reddit post.
The temporary fix didn't appear to solve the problem. The owner said he woke up the following morning to find oil spots on his driveway underneath the truck.
When he called the dealership, he was quoted $1,600 to replace the oil pan, including parts and labor. Plus, he was told it would take several days for the replacement part to arrive.
"I was sticker shocked with that price," the owner wrote.
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Now he's questioning why he should pay for damage he believes happened while the truck was in the dealership's care.
"My thought process is, I was there roughly 7-8 months ago for my last oil change and figured they would've brought up any issues with the drain plug at that time," he explained.
The owner believes a technician may have stripped the threads while reinstalling the drain plug during the latest oil change.
"With all of that said, shouldn't the dealership be responsible for replacing my oil pan?" he asked.
He suggested the dealership should cover the entire replacement or at least charge him for the part at cost and waive the labor.
The driver said he planned to speak with dealership management but wanted to hear other people's opinions before making his case.
"The reason for my post was to get a temperature check and see if my line of thinking was wrong before I have a conversation with management," he wrote.
It's unclear whether the dealership ultimately agreed to cover any of the repair costs.
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