My stay was rotten to the time we checked out. To begin with they told me that I didn’t have a reservation, when I had my receipt in my hand. Then we had to wait 1 1/2 hours for our room to be ready after they said it would be ready by 4pm. There was no heat or air conditioning. When you open the bathroom door it almost touches the middle of the front of the toilet. Dinner was burnt! I found a small piece of metal in my hash browns at breakfast. Ok now for the best part. I was getting ready for a local wedding. I went into take a shower. I turned the water on reached for the shower bar ( on the far side of the tub ), I step in and down I went! Now I am not a small person so I needed assistance to get up. Two guys came to help me and made sure I was ok to walk. I hit my left knee, left rib cage and the hairline on the left side of my forehead. When we returned back from the wedding we found that all the housekeeper did was make the bed and empty the trash. She did not leave us new towels or washcloths. Never cleaned the toilet or vacuumed. I called downstairs to ask for towels and washcloths, they said they would bring them right up, never happened. Upon check out I asked about the inside report from my fall and was told that I could not have one because it was for inside information only. I WOULD NEVER EVER STAY AT ANY HILTON BRAND HOTELS AGAIN!!

So much of this hotel is a dump and I'd urge you to actively avoid it if you can. It's clearly coasting on the location and brand name. Only 2 things were fine. The bed was plenty comfortable and the staff were all helpful and polite. The AC in the room is a nightmare. Either it's off and it's freezing, or it's on full blast and it's downright arctic. It doesn't regulate itself. And it's so oddly humid in the rooms that the AC is the only way to keep that in check. Bathroom doesn't ventilate so mirror always fogged after a shower. All the public spaces are decrepit. Some areas have carpet that clearly hasn't been replaced since the 80s. The breakfast buffet is the worst I've ever had. Everything cold and gross and it makes the absurd cost insulting. But there's so little nearby that it could be your only real choice. Just all around a terrible hotel.

We would like to post a shoutout to the front desk customer service agent, Tehillah. She assisted us with a reservation issue that was entirely our fault, but she made it right and made our trip. She was very friendly, courteous, and the utmost professional throughout the process.

This hotel was absolutely atrocious. The hotel is deceiving because the lobby is inviting. You exit the elevator and the room hallways are dirty; which leads to dirty rooms. Toilet was dirty, boogers on the wall, liquid splatter on the full length mirror, and even something that looked like blood on the closet doors. My family and I took our stuff and left. I didn’t even bother complaining about the room because the hotel staff was rude… to top it off the manager was smoking a blunt in the front entry.

This hotel is just fine. The rooms are relatively clean but missing a lot of attention to key details. My colleague had a broken shelf in the shower with sharp edges, the drains are rusty, there's a weird block of wood on the side of the cabinet with the minifridge that has nails sticking out of it (I'm guessing to keep the fridge in place?). I enjoyed the free breakfast I received as a Hilton Honors member, but otherwise there is a restaurant and bar downstairs on the property.Oh, and the pillows are very very sad (flat and not supportive).I used the gym as well, and it was warm (but I'm from the south where AC is running 24/7 lol) but tolerable. Treadmills, a row machine, elliptical, some bands and weighted balls, dumbbells and one cable machine with limited attachments. This was a good location for the Albany Capital Center with some stuff walkable too.Main thing that was frustrating was the website does advertise the hotel shuttle to the airport--and they do have one, that ended up being effective when needed--BUT the night before departure the front desk was saying there was a limited chance I could board and that there would be seats. They said they're contracted with the airport and they get priority seating. Ended up with PLENTY of room on the shuttle, not sure if the flights got delayed--but front desk made it seem like it would be impossible to get a seat the next morning. Not sure what's up with that.