Myself, my mom and my three children stayed here for a quick before-school getaway. We stayed in room 732. There are only a few small things that I noticed. The multiple device charger in the living room on the end of the table didn’t work. The only other thing was that I didn’t feel like there were enough blankets…. Especially for someone who was sleeping on the pullout couch. Aside from those few things… the room was very nice! My kids really enjoyed the carpet coloring in the hallway.

Thought booking a room at The Renaissance based on the reviews was a wise choice - wrong! The hotel is undergoing renovations which can be overlooked. What can’t be overlooked? The tufts of hair, dirty floors, small maybe dead bugs or random trash on floors, stains on sheets, and the very loud not PG13 shenanigans in the room next door. Save time, save money go stay somewhere else.

The location of the building is great, it’s surrounded by every convenience you would been. Initially, were on the 3rd floor which had not been renovated. There was mold on the ceiling in the bathroom so we were moved to the 2nd floor. The room was fine but the plumbing was terrible. The toilet clogged as soon as it was used and we had to wait until 7am the next morning for maintenance to fix it. As soon as he left it clogged again (there was already a history of this toilet clogging, apparently a previous guest flushed pantyhose down the toilet). However, we had to wait until after 12p the next day for someone to fix it. So in the mean time, for 2 days, I had to take my 3 kids downstairs to use the restroom every time they needed to go. Once the 2nd guy came to fix the toilet he had to call housekeeping to clean the floor, literally all they did was soak up the water, did not sweep or mop the bathroom during the entire stay which was 3 nights. Did not sanitize the bathroom at all. The rest of the hotel had pros and cons as well. The indoor pool was the best part except that there was glass in the pool that cut my foot. Other than that, the pool was clean and inviting. In the pool locker room there are tiles missing from the ceiling. I was disappointed to see we had been charged full price for the stay with the level of inconvenience we experienced, but the parking fee was waved.

Rooms were fairly clean, but needed lots of maintenance. Carpet badly needs stretched, rust marks in bathtub, bottom of bedroom curtains torn up, wall paper starting to peel off walls, etc. There was some hair on the ceiling of bathroom as well. For what they charge per room, they need to do a lot of maintenance.

The man who checked us in was very rude and when we voiced concerns he just dismissed us and sent us up to a room. He had to change our room due to the fullness of the hotel but was not understanding at all. The Wi-Fi only in our room also didn’t work after speaking with their IT help desk the entire stay it was never corrected. We will not choose this hotel again.