We stayed for 6 days/nights from 10/5-10/11/2026. Obviously, it's a busy time of the year with leaf peeping, family weekends at many local colleges/universities, the Topsfield Fair and October in Salem. So we were prepared for it being busy at the hotel. Management? Not so much. The hotel must have been entirely sold old because it was almost impossible /to get a parking space every night. The same 2 women worked the breakfast room every morning that we were there and those employees worked harder than anyone I've ever seen before in my life. Despite how hard they worked, with the place being so full as it was, there were times that the buffet would be empty of many items. I do not blame the employees. I blame management that did not allot sufficient staff to support the operation. You'd think the staff behind the front desk sitting playing games on their phones would be able to assist in some way, but alas, such was not the case. The front desk staff ranged from barely pleasant, to out and out rude. One night, we had to park far away in the lot and the closest entrance was through the breakfast room. Our key didn't seem to be working, and we knocked on the door to alert the front desk lady. She was considerably pissed that she had to get up off her seat to come assist us. She never even GREETED us, or acknowledged us, even when we said apologized for disturbing her. She did not even acknowledge that we spoke to her, and in fact tightened her sweatshirt hoodie closer over her ears, to drown out the sound of our voices. We actually wondered out loud, if maybe she didn't even work there, that we must have been talking to another hotel guest, because her of her attitude, and her clothes-- she was wearing slippers, sweatpants and a hoodie. So we said, oh man, sorry you're just another guest-- well thanks for letting us in. She didn't respond, but went back and sat down behind the front desk computers, so clearly she did work there. WTF? Also, hotel advertises all day coffee in the lobby, but they never had coffee and when we asked a different front desk employee, they said, nope. We don't do that. I said the website says you offer it and they said, nope. We don't do that. So positives, it was clean and conveniently located and you did not have to pay extra for parking. Negative was that the employees, except for the breakfast kitchen staff and housekeeping, sucked. We're pretty easy going and I never leave bad reviews, but we definitely would not stay here again when we go up to visit our family. The breakfast staff need a freaking reward, raise and recognition. Far too many guests took their frustrations about not having yogurt or bananas on them, as opposed to opening their eyes and seeing that they were severely understaffed.

I was walking down hallway when I heard a lady I believe Rachael really rude yelling at a staff member younger kid over a question stating she is not a babysitter she has no customer service she over talks people and I am an ambassador. Working with staples she should not be working there gives lots of people attitude

Where to start? This hotel is under construction, but we weren’t aware of this until check-in.The TVs in the room would go on by themself in the middle of the night. We spoke with multiple other ) hotel guests who had the same issue. (Save yourself from getting woken in the middle of the night to a blaring loud TV and just unplug the TVs when you first get into your room).We got the sense that this hotel was serving as government housing for some displaced people? Not sure, but passed by a room which was being cleaned by housekeeping and was absolutely filled with a ton of household things.I would suggest staying elsewhere.

Disgraceful treatment, undisclosed renovation, no working AC, missing amenities, and repeated dishonesty.This hotel’s conduct was absolutely disgraceful. The entire property was under major renovation, yet this was not honestly disclosed on the hotel’s website when I booked. The website made me believe that I was paying for a hotel with a swimming pool, hot tub, gym, and normal hotel services. In reality, the hotel had virtually nothing available.There was no pool, no hot tub, no gym, no properly functioning air conditioning, and not even adequate luggage carts. The hotel had only two carts, and renovation workers were using them to move construction materials. There was no automatic sliding entrance door and no accessible door button, making it extremely difficult to move luggage and belongings. Meanwhile, the hotel continued charging normal prices as though guests were receiving a normal Marriott hotel experience.During our family's long stay, the AC inside the room never ever worked, but we did not receive any notice, till I asked the workers when we almost checked out soon. One morning, at approximately 10:30 a.m., the sink water suddenly stopped working for about 1 hour, with absolutely no notice to guests. And the front desk lady was rude, lying it was only 5 mins. She was not even willing to say a simple sorry for that.The entire hotel was filthy, like, a used adhesive bandage remained on the carpet near the exit stairway all the time. There were ZERO trash cans inside the hotel. Trash piled up around the outside entrance and remained there for days. Litter, flyers, construction mess, and other debris were scattered around the property. Renovation workers’ trucks occupied much of the parking lot.This hotel did not merely fail to provide all the amenities. It failed at almost every basic level: honesty, cleanliness, comfort, accessibility, communication, maintenance, and customer service. The hotel continued accepting reservations and charging regular hotel prices while concealing the true extent of the renovation and the loss of basic services. In my experience, customers were being brought into a property that was nowhere close to the condition advertised online.Guests have a right to know before booking that a hotel is under major renovation, that the pool, hot tub, and gym are unavailable, that the AC may not work, that running water may be interrupted without notice, and that basic hotel operations are seriously affected.This was one of the most dishonest, uncomfortable, dirty, and disrespectful hotel experiences I have ever had. Marriott should investigate this property, its management, its advertising.

It is under renovation but that is not the bad part. The makeshift front desk has people that are more interested in their cellphones. The central AC is not working but the have these window AC units that barely keep it cool. Trash in the hallways and they do not vacuum the hallways. (This is on the 5th floor) I understand they have every other day maid service but I have been here a week and no clean up or towels. The tub has a very slow drain , I mentioned to the front desk but nothing was ever done. This is the ghetto of Residence Inns. The one in Worcester 30 minutes away was a lot better and nicer