A solid first stay at the Sheraton, prompted by Marriott’s Ironman‑weekend price surge.Overall, it was a decent experience. The staff were friendly and helpful — many of them new and still getting up to speed, but genuinely trying.I stayed on the newly renovated club floor. The rooms are on the smaller side, but they’re modern, clean, and well put together. The lounge is a highlight: nicely designed and generally well stocked. The only real struggle was keeping cold beverages replenished during a busy weekend; better prep would have prevented that.Breakfast hours are a bit impractical, especially on the weekend. 6-9 should be 6-10 or 7-11 on weekends I’d stay here again.

It's renovated on the 5th floor. That's the good part. So it's nice. The bad part - it's a Sheraton and they have a concierge lounge but it's wasted. No cooked oatmeal, limited fruit, yogurt and drinks. It's why it's a Sheraton and not a Marriott. It's a nice space wasted.

5 stars for Nancy! She makes the club experience 5 stars. When you have this level of professionalism it makes you want to continue coming back. I will be back because of her.

I want to start by saying that the staff at this hotel were genuinely wonderful — consistently warm, welcoming, and clearly doing their best. My room was also cleaned regularly and kept in good condition, which I appreciated.Unfortunately, the overall experience was let down by a number of issues that seem to stem from management rather than the staff.The water in the room had a strong chlorine taste, and at one point the water supply was shut off entirely. The air conditioning unit was extremely loud, and even when switched off there was a constant humming noise in the room. The windows don’t open and also fail to block outside noise, which made it difficult to get proper rest.During my stay, both the pool and gym were closed. The hotel initially offered complimentary breakfast and an evening social as compensation, which was a thoughtful gesture — until it was suddenly restricted only to guests on the fifth floor. This created an uncomfortable “two‑tier” atmosphere that felt unfair and awkward, especially for the staff who had to enforce it.There were also moments that felt unprofessional, such as the owner filming inside a refurbished area while guests were present. It felt intrusive and inappropriate, but also uncomfortable to address at the time. On arrival, communication at the front desk was difficult due to an accent I genuinely couldn’t understand, which made check‑in more stressful than it needed to be.Overall, the room itself was standard and the staff were lovely, but the stay was overshadowed by noise issues, water problems, and some very odd management decisions. The location isn’t ideal either, though the Mexican restaurant “Veracruz” around the corner is excellent.

We had an excellent experience at this hotel. Although part of the property was under construction, the hotel graciously offered us complimentary drinks to make up for the inconvenience, which was a thoughtful gesture.The staff was exceptionally friendly and attentive, making us feel welcome throughout our stay. The facilities were spotless, and our room was beautiful, comfortable, and well-appointed.Overall, our stay exceeded expectations, and we would not hesitate to return. I highly recommend this hotel to anyone looking for a clean, comfortable, and welcoming place to stay.