Rick P. is the best! I recently filed a claim with DUA due to my separation of employment. I contacted DUA via their support line for assistance in submitting the claim. The support I received...

For 3 months Mass Dua failed to pay me my unemployment benefits then successfully did so after six phone calls and multiple conversations with supervisors and adjusters. These delays cause...

I've called twice now. Both times there has been a 30-50 minute wait. The old lady they have answering the phones is an absolute nightmare to deal with. Super unprofessional tone and attitude....

A rep by the name of Precious couldn't really grasp what I was asking her about and at the end simply hung up. Nice, isn't it? When no one holds u accountable because it is a state agency......

DOGE should go after them. All useless. Continually get transferred after 45 minutes in the queue of hell, then transferred into another worse queue where you eventually get hung up on.