I wanted to recognize the representative LaTonya S, who helped me today regarding coverage. She was knowledgeable, compassionate, and went well beyond simply answering my questions. She took the...

Avoid insurance with Tufts unless you want to run into outdated lists for doctors or facilities they carry. Nine out of 10 of them have not been updated. I called places that said in the past...

Had a call with Tufts this morning...wonderful experience. Spoke to Dorsinth..Helpful, kind , professional..

If you call for customer service SCO, they now ask for member id. The new AI system says your member id is invalid!!! Finally you figure out they want you to add a suffix... then dob and zip...

For two years in a row Tufts has partially denied the $150 gym membership annual reimbursement. No problem for 10 years until 2 years ago they denied $120 of the requested $150. We called and...