First time Odysseys tour member here. We just took the Pearl of Dalmatia/Slovenia trip. (Let me note that we always make our own travel arrangements and never use the tour company. We control what we fly, where we fly, when we fly and where we sit. It works better for us so I'm not rating the company on that feature.) We rate the overall trip a B+. The Tour Director Ivana K. was exceptional. She was enthusiastic and had a personality to manage the group (much better than we would have). She was respected for her knowledge of the area and the personal stories she told about the various points of interest connected the group to her. She was there for us every day and booked numerous extra activities for the same subset of the group at each stop. We enjoyed not having hours on the bus as we had with other tour companies in Europe. Bus stops are at rest stops which was not unusual for us to expereince in Europe. It's more than a Circle K gas station that you'd get in the US. (I actually got some Slovenian made chocolate bars with local pictures of interest on the covers as gifts at a rest stop near Ljubljana.). The average age of our 22 member group was mid-seventies. There were 8 in their early 80's. Some had mobility issues despite the tour's requirements and other needed additional direction in crowds. The brochure mentioned being able to walk 100 steps at a time but there were numerous steps and inclines every day. We averaged around 300-500 stairs most days and 10,000 steps, and of course, within Dubrovnik's walls, over 1,000 stairs. There are no ADA requirements. There are inclines and stairs with no handrails and most restroom were down or up steps. If you cannot manage this, this tour is not for you. Each hotel had an elevator. The hotels were good but you don't necessarily get a great balcony view. When we were assigned first floor rooms, we typically had obstructed views; a public patio or oversized shrubbery, not the view of the Adriatic Sea we had envisioned. We had a great view of Trogir from our hotel room. We didn't hear any planes after 8pm. You can pre-select the fish or meat option two days before the group meals. It was typically a pork dish or sea bass. More variety is needed. The potatoes and vegetables were locally grown and fabulous. Local guides were fine with some dynamic and interesting than others. We enjoyed hearing about olive oil production and lavender fields. We learned about Flower of Salt from the salt fields nearby and bought some home as gifts. Plitvice Lakes National Park boardwalk walk was disappointing. Although the boardwalk tour down the hill was nice, it was disappointing to bypass the largest waterfall itself. Instead, we cut across the lake. The Postojna Caves, Lake Bled, Hvar were very cool as well as the side trips to Pula and the Istrian peninsula. I'd vacation in Opatija myself! Our hotel and room there were really nice. We loved Zagreb and visited quirky museums like the Museum of Hangovers, Mushroom Museum, Museum of Broken Relationships and HaHa Museum of Laughter, Overall, a great trip for us. We saw and learned a lot!

A safari of a lifetime! Every day was better than the next, and while the incredible wildlife and landscapes were unforgettable, it was our guides who truly made this trip extraordinary. They were knowledgeable, funny, interesting, patient, and genuinely passionate about the land, the animals, and sharing it all with us.Their expertise brought every moment to life, and their humor and warmth made every day even more memorable. We learned so much, laughed so much, and came away with a whole new perspective and appreciation for this incredible part of the world.Truly an unforgettable experience with an incredible team. Our guides were the heart of this adventure, and we couldn’t have asked for better. ❤️Augustine mbuya was the most incredible tour director and Jon, Moses and Regan were our unbelievable guides.

Yikes, even though the Japan trip was rated a 3 out of 5 or ‘moderate’, half the group could barely make it up the bus steps. Significantly impacted the trip. Slowed everything down to the point the guide told the more ambulatory folks to just go ahead, without the benefit of guidance. A real disappointment.

I am writing to express my serious disappointment with the customer service we received from Odyssey during our recent trip to the Canadian Rockies.We had booked our entire trip through Odyssey, including our flights to Calgary. Unfortunately, our flight was canceled due to weather, and the airline was unable to get us to Calgary for two days. We immediately contacted Odyssey for assistance, but were told that they could not help because we had already checked in with the airline. We were advised to contact Air Canada directly regarding a refund.This was extremely frustrating because Odyssey had arranged and booked the flights for us. When we contacted Air Canada, we were told that any refund would have to be handled through the travel company that booked the tickets—Odyssey. We therefore found ourselves caught between the airline and Odyssey with no meaningful assistance from either side.Because we needed to arrive in Calgary in time to begin our scheduled trip, we had no choice but to purchase new flights at our own expense. Despite the fact that we had paid Odyssey more than $17,000 for this trip, Odyssey provided virtually no assistance in helping us resolve the situation or minimize the additional costs we incurred.We were eventually offered a $200-per-person travel voucher as compensation. Given the circumstances and the significant additional expenses we incurred, we do not feel that this offer adequately addresses the situation.We were also informed by Air Canada that a refund had been processed and was to be issued to Odyssey. We understand that Odyssey is now saying that it did not receive a refund and, as a result, does not feel it is responsible for reimbursing us for the expenses we incurred. This is particularly disappointing given that Air Canada directed us back to Odyssey as the company responsible for handling the booking and any applicable refund.We have traveled with Odyssey on three previous occasions and have generally placed a great deal of trust in your company. Unfortunately, the way this situation was handled has completely changed our perception of Odyssey.We expected Odyssey to advocate for us and assist us when an unexpected travel disruption occurred. Instead, we were left to resolve the situation ourselves, incur substantial additional expenses, and navigate the refund process without meaningful support.We respectfully ask that Odyssey review our case, including the refund status with Air Canada, and reconsider its position regarding reimbursement of the expenses we incurred as a direct result of this disruption.We have been loyal customers, but based on this experience, we are extremely disappointed and would have serious reservations about using Odyssey again or recommending the company to others.

Overall our tour was good and we saw a lot. The reason for my 3 star review is the hotel in Trojir-it was awful, a relic from the 1960's with awful food, a bare bones breakfast and right in the pathway of Split airport with airplane noise till midnight! It started up again at 6 in the morning. The hotel in Dubrovnik was amazing, right on the water and beautiful. I'm afraid I won't travel with them again. When I mentioned this in my review to Odyssey's, it was completely ignored.