The staff was very friendly and did an excellent job going over the boat and explaining the water markets. The map they gave us was the best and made it easy to get to Cabbage Key. The boat was in excellent condition and I would use them again.

We rented a boat from Phil at Jensen‘s Marina April 28. It’s easier to list what did work on the boat rather than what did not work on the boat the engine ran. The boat floated, that’s about it. None of the equipment function, including tachometer, speedometer voltage indicator our meter or the fuel gauge. The lack of the fuel gauge made it very difficult to monitor our usage. The following day we went back to refuel and asked to speak to Phil who was not available. We returned the boat and again asked to speak to Phil who is again not available. Subsequently we went back again and Phil was still not available so we emailed him and he basically straight up lied and told us that he had explained that the BOAT basically did not function and that we agreed to take the boat. this is utterly incorrect and untrue information we would never have rented about that didn’t function ….who would?He returned our email saying he would give us a 10% refund, which is a joke that’s completely adding insult in injury. We will never rent a boat from this company again!! Phil is dishonest! We’re lucky we made it back to the Marina safely!

Our pontoon boat rental started off smoothly, but unfortunately, the experience quickly went downhill. While returning from Cayo Costa, the boat became increasingly difficult to steer. We had to constantly spin the wheel just to maintain direction, and eventually lost steering control altogether.A tow boat was eventually dispatched, and we were brought back to the marina. Given the inconvenience, safety concerns, and extra fuel we burned trying to manage the situation, we were disappointed that the compensation offered was less than 9% of the total cost.While we appreciate that assistance was eventually provided, the resolution did not feel proportionate to the issue. We will be exploring other rental options for future boating trips.

I was really looking forward to taking the family out on the water for the day. When we came to the marina office was told that they let the boat out to someone else and did not honor reservations. We even called on our way from Sanibel and they confirmed the reservations. They had the credit card information and had signed the waiver. No offer to correct the situation in any way.

Good staff. Boat surprising good and easy to handle . Went to north captiva and walked the beach, ate at barnacles (where we moored). Super day all round. Thank you Jensens