I loved my first experience at this place. Unfortunately I cannot say the same for the second time around. I thought this could be my go to but not anymore. As I got there for my appointment this morning, no one was there and doors were locked. When I got inside 10min later, the person doing my wax asked if she could use sugar instead (not what I booked but I am easy going so I said ok). Then she proceeded to say my leg hair was not long enough and started to *sigh* because she had to actually heat up the other wax (which is the one I prefer anyways). She then brought the wax and started on my legs and kept telling me there were some hairs left. Which I was ok with, I just wish she would at least TRY to wax the front AND back of the leg. She moved to do my Brazilian and I told her I WAS PREGNANT BEFOREHAND, but she kept applying pressure to my pelvis because she still wanted to use the sugar wax??? even though we had the other wax in the room. It was horrifying how painful the whole process was, my legs, Brazilian and underarms. Horrifying because I am Brazilian myself and we love a good wax lol but I've NEVER experienced such a lack of customer service, technique or lack of care AT ALL. She kept sighing through the whole thing as if I was bothering her and I was just trying to be as easy going as possible, never complained once because it was already awkward enough. I left with ONLY the front of my legs waxed because she didn't even ATTEMPT to wax the back, just complained about it and said the hairs wouldn't come out, I WISH she at least tried. My Brazilian looks ok but NEVER AGAIN at this place, it was painful and the lack of care after I SAID I WAS PREGNANT, putting pressure on my pelvis. I wish I had more balls to have refused to pay for this service. My underarms were left with some long hairs, not sure why. Just a horrendous experience overall. I do not know if this person was new (which seemed like it because of the lack of technique when pulling the wax). Beware if you book with Provider: Mairim R. ESPECIALLY if you are pregnant and need someone who is more careful. If you really want to go to this place then ask for Provider: Katherine S. she is the true MVP. I'm just traumatized to go back due to how horrified I am about this lady pressing on my pelvis :(