Stayed one night with my family — two adults and a young child — on August 29–30, 2026, in room 232.The room had not been cleaned before check-in. The carpet had large visible stains that had clearly never been dealt with. There was a heavy musty, dirty smell in the room — the kind of stale odor you get from something that hasn’t been aired out or cleaned in a long time. It hit us the moment we opened the door and never went away. The air conditioning unit was visibly dirty and coated in dust, and running it only pushed the smell around the room.It was late and we were traveling with a child, so moving to another hotel wasn’t realistic. We spent the night in a room that had not been properly cleaned between guests.I contacted the property and Booking.com requesting a refund. Three days later, neither has responded.For a Quality Inn at this price ($153 for one night! sic!), this is well below any acceptable standard. Photos attached.

Avoid at all costs...will scam you out of your cash payment if there's a problem.Stayed at Quality Inn Albany on July 3rd & 4th. Drove 4 1/2hours to get there. Checked in 4pm 7/3. At 6:30, when wewere resting, fire alarm went off, and beeped every 30seconds. Contacted front desk and they said they couldn'tdo anything til Ron came in. 5 1/2 hours later, 11:15 Ronshowed up, couldn't resolve problem so removed entirealarm. T.V. didn't work, picture digitized, wanted to watch theWorld Cup. They said they couldn't fix til Monday.Coffeemaker broken, microwave broken, bathroom sinkbacked up and gurgled, bathroom door knob broken,electric outlet by bed didn't work, hole in curtain let light in.Reported to management. Spoke to gm Sandy severaltimes, she said she would take care of it and get us arefund, but couldn't do it then because Choice paperworkwas incomplete. She said she was overworked andunderstaffed. Eleven calls to Quality Inn and Choice Hotelsdirect resolved nothing. Each said the other wasresponsible for a refund. Finally got a response from ChoiceHotels, they said they had given me the refund, but inpoints, not money. Told them that wasn't acceptable. Theysaid they only give refunds in points. Have no use for thepoints, will not stay at a Choice Hotel again

This room was exactly what I needed for an overnight stay. Clean room, comfortable bed, and courteous nice lady at the front desk. For the price of this room, this was perfect! Will definitely be staying here again!

I called ahead asking if both the pool and hot tub was working. When i got there a few days later, the pool was cold and the hot tub wasn’t there. I asked the front desk where it was and they said they don’t have a hot tub. Other people were disappointed and had expectations or a hot tub. A metal piece underneath one of the beds became loose so I just put it to the side to avoid one of us tripping over it. I had no hot water in my shower the next morning. Would not stay here again unless I was very desperate or it was July and I didn’t need a heated pool.

Smoke alarm missing. Desk lamp missing. Room had a strong smell for a number of hours. Not sure what the smell was. Been to this place 4 times and the breakfast guy never clans the taables or counters between guests or replenished supplies.I had an actual puddle on the rug which I inadvertantly stepped in with my bare feet while taking off my shoes. The next day I notice that someone had been in my room in spite of the privacy tag on the door. The front desk said they sent someone in to wet vac the rug which I was told was from the A/C unit (which was not dripping that I could see). Nothing of mine was dissturbed but the shade was up and a floor lamp was on, so I knew someone had been in there which is kinda creepy if you don't know they are coming in.