Refused our reservation because my wife lost her ID had reservation papers and the credit card the room was reserved with and would not refund the room they refused to let us have

The room was typical for the price range, but there were burns on the bathtub, 2 pillows for a king size bed. Not very clean, scum on the floor. But there were permanent residents or long term that were hanging out with room open and made it feel shady, don’t stay unless your sleeping and leaving in the morning

It was fine, a little bit less than your average motel six. Staff was friendly, very competitive rates, rooms were reasonably clean, had some folks that looked like they were staying there on a more full-time basis. Did not feel unsafe, but I could see how some folks would feel slightly uncomfortable with the location and some of the guests on this particular night. Overall fine stay.

I don't know where to start. Last week we were moving so I booked a room at this place. Wow what a mistake. Never been treated so badly. We got to the motel at 4am after moving all day. We booked 2 days, even though the 1st day was just from 4am to 11am and then another day to sleep and rest before finishing our move. We got to the motel and my partner (We're a same sex cpl) went in to register. I was asleep in the car with my cats. The first thing the woman at the desk said was ooh you guys are homeless, I'm not renting to you. My partner told her how rude that was and that we're not homeless but in the middle of a move. Once he explained this then the homophobia kicked in. She began calling us fa**ots and other names I won't repeat and she made it clear we weren't welcome and cancelled our next day reservation and told him if we didn't leave she would call the police. She refused to refund that days reservation, even though she made it clear we weren't welcome. He said we weren't leaving and wanted an explainion why she was basically stealing our money by taking it and then telling us to leave for no reason at all.. She laughed and told him ha ha ha we own 3 motels, I don't need to explain anything to you fa**ots. We were stunned. I've reported this to NY state and Albany county. I'm also letting everyone know what this lady is. We've never been treated so badly. Everyone should be aware of what this lady is who owns this dump motel. Beware.

Complete rip off. Been here almost 3 months including 1.5 months of being a part time here. Corporates site says i get a discount on my stay, but haven't gotten it. Underpaid, overworked, disrespected