Pro 1: The restaurant had their act together during our stay. Excellent dinner and excellent breakfast! Hardworking kitchen and wait staff. Pete was much appreciated!Pro 2: Location, location, location. They have it for the airport. As another reviewer commented, you could probably walk to the airport without a problem from their front lobby.Pro 3: Good shuttle service. They will take you anywhere in a 3-mile radius. Helpful driver. Very conscientious about his work!Con 1: The hot water system for the whole hotel is completely messed up, probably beyond hope. Tear out the plumbing and start over, or bulldoze the hotel and start from scratch. This plumbing Con is dealbreaker for both me and my wife. Would not stay there again until that problem is solved. We were either getting frozen or scalded at various intervals during attempted showers. Con 2: The lobby has the appearance of a genuine Hilton Garden Inn. When you get to the rooms, as a previous reviewer has noted, it is on the room quality scale for a Motel 6. The cleaning staff were very nice and appeared to stay busy cleaning, but the room just wasn't clean.This hotel has some good people but it needs better management and some capital expenditures that will involve some major construction and plumbing. I wish them the best in that regard. I won't be staying there again until that happens.

After traveling 10 hours, arrived at 6pm to find room wasn't ready. Apparently, it was being cleaned at 530pm as previous guests had late check out. Once in room it smelled like entering a tank of lysol cleaner, which never cleared even after putting air conditioning on, as windows didn't open. I told front desk and response was give it some time to clear and we can have maintenance open a window. They should have moved me.The view outside my room from second floor was hotel operating equipment. First and last at this hotel. Also, coffee in lobby is removed early, 6am to 10am. I think it should be available all day. Airport shuttle was timely. King bed was comfy.

Honestly, I’m not sure how this place is operating under the Hilton name. It felt more like a motel that had a really ambitious vision board.The room was extremely dirty, worn out, and desperately in need of a remodel. It also smelled bad, which is always a fun way to begin a hotel stay. The toilet was loose and wobbly, the shower was dirty and drained so slowly that you could basically take a bath while taking a shower. We were traveling so my wife decided to go without a shower for the day.There was water damage on the walls, the carpet was torn, and pretty much every surface looked like it had seen some things.The chair in the room looked like it was purchased for $5 at a second hand store in the 90s.The staff was friendly, so there’s that. Unfortunately, friendliness can only carry a hotel so far.Then, at 8:50 AM, housekeeping knocked on our door to see if we had checked out yet. Nothing says “relaxing hotel stay” quite like being gently reminded that you're overstaying your welcome before 9 AM.This place is basically a Motel 6 masquerading as a Hilton.Actually, I owe Motel 6 an apology. Motel 6 would have been cleaner.Sorry, Motel 6. You’re way better than this place.

Hilton Garden Inn Albany Airport NY/800 AlbanyShaker Rd. Albany New York Arrived after midnight on July 28th.Once in the lobby, the 'night auditor' asked for my American Express card in order to check in. The van driver helped carry my luggage and walker up to the 4th floor.( foot surgery).Both rooms were dirty smelled, spider ridden ; one worse than the other. No maintenance done. I did not stay. I refused when he called on the phone to ask if I had unpacked.NO WAY! I went straight to the lobby. The van driver brought down my bags including the walker I needed to navigate due to foot surgery.Once in the lobby, the Night Auditor said, and I quote,YOU HAVE TWO CHOICES: YOU STAY IN THAT ROOM FOR ONE NIGHT or I'M CALLING THE POLICE.Call the police.. I said in utter disgust. odd behavior!? It's 1A.M.when two officers on duty showed up. One says to me, what's the problem? this is one of the finest hotels in town. First thing this Hilton clerk rep says to the police, I called and everything is booked (40 hotels in the area and 15 properties affiliated with Hilton)! Officers investigate on 4th floor etc conferencing with Hilton night auditor on duty 7/28+7/29. Night guy suggests I sleep in the lobby..! ?? His Irrational behavior suggested instability to say the least.!I spoke to the lead officer's partner. I am now concerned about the night auditor's unhinged behavior. Anyone I know who works the graveyardshift has a firearm. Does he have a gun? At this point I was concerned for my own welfare. Sleep in the lobby? Next to the dead roach! ?I knew I had to leave with the police and we left together. Once, I was safely out of the building, I apologized to the police.They answered a ridiculous call as if their service was not valued.I requested to go to the airport and was driven in the hotel van. I arrived at the airport approximately 3:30 in the morning..?My account was charged $ FULL PRICE for the room $175.81. dollars!! 81 years old! recovering from foot surgery! Attended a conference and I shared my experience. People who stayed on the first floor slept in clean rooms. Apparently only the first floor is properly maintained.Once home I realized I was held against my will. I wasn't free to leave until I mentioned the issues of his odd behavior and fire arm? This is what I want....Please take your Hilton Name off the building and/or evaluate a complete overhaul of the building to bring it up to the standards as the Late Mr. Hilton....(first hotel in 1919).

The room I stayed in was one of the worst rooms ever. Curtains were broken and room was right above outside security lights/light pole so the room was lite up all night. Bathroom was in deplorable condition. I would Advise not to stay at this hotel in the future. They promised additional points to rectify the issue and then never gave them out.