Across 6 continents and decades of travel, I can honestly say this is the most poorly run tour company I have ever seen. The staff (especially Terri, whom I can only assume is related the owner - because she is beyond rude, lacks basic common sense, and has no business in customer service) is below any reasonable standard professionalism and competence. I understand this is new management within the last year and can't imagine they won't run this place into the ground soon. If they service their old-appearing helicopters anything like their customers, I'd be running away from this company for better alternatives within a short distance of this place.

Terri at the window should find another job. So rude not accommodating at all and we walked away instead of giving her 1000.00

Extremely unprofessional from the get go. Quibbling over the radio with other pilots/approach, misidentified reporting points… I’m surprised anyone flies with them at all.

A once in a lifetime experience, the views of Niagara Falls from the air and surrounding areas is beyond words. It is a must do if your in Niagara Falls. The staff was very polite and courteous, the pilot was a smooth as silk.

The tour was great but the elderly pilot (in the yellow helicopter) kept punching my wife in the leg during the flight. Not touching it or poking it but literally punching it! She was in discomfort and she couldn’t tell anyone because no one could hear anything. Myself and our boy were in the back, oblivious of what she was going through.Again, great scenery, great bird but the pilot and his punches… not great.At first she thought he was signing her of picture opportunities (which he did a few times). Then he punched her when she put her fingers out the window and looked at her in a threatening way…Not sure if this is normal behaviour… not sure if the guy hates women or he is just a bit off with his brains but this should not happen to anyone - EVER!