I bought a Stressless chair yesterday from M Jacobs. The size did not work. I had to exchange it for the bigger size. I went back this morning. Lindsay was helpful and Mark made the exchange...

I give them 0 stars. My husband and I were looking for a new recliner. This store has tons of recliners and we had found one that both of us liked. It was operated electrically, but was not...

Actually I give them 0 stars - worst customer service ever! I bought a chest from M Jacobs outlet in Eugene. I was told to pick it up in Bend which was perfect since I live here. I went in to...

Fantastic customer service! We bought sofa and a love seat. A few months in, the sofa ripped along a seam. One call to M Jacobs and someone came out within hours to take photos and assess the...

Excellent service! We purchased a chair and a loveseat yesterday and they were delivered today, on time and in great shape by two friendly movers. We appreciate the kind and helpful attitude of...