I don’t usually leave reviews for hotels I didn’t actually get to stay at, but I wanted to recognize the incredible customer service I received from Jessica, the manager, and Angle.We had a trip planned to Ithaca, but unfortunately the weather wasn’t looking too promising. I reached out to the hotel, and Jessica could not have been nicer or more understanding. She was kind enough to refund our stay, which I really appreciated. What stood out to me even more was that she took the time to recommend coming back in June or September when we could really enjoy everything the area has to offer.Angle was also extremely nice and helpful. Both went above and beyond, and I genuinely appreciated how understanding and compassionate they were about our situation.Even though we didn’t get to visit this time, they’ve certainly earned our business when we return to Ithaca. It’s refreshing to come across people who genuinely care about their guests. Thank you both for turning a disappointing situation into such a positive experience!

We had a weekend stay here over Presidents Day Weekend 2026, and we left very disappointed. The location of the hotel is great, the room was clean, and the staff were fantastic. We were around a visiting football team and the noise was non-existent.However, both mattresses in our two-Queen room were so uncomfortable that neither of us could sleep well. They were well past the point of needing to be replaced and it really made our entire weekend a negative experience.I am sure that a hotel in downtown Ithaca is blessed with an endless supply of visitors, sports teams like Harvard who were staying there when we were visiting, parents from the local schools, and conference attendees can just bank on having an endless flow of people who are willing to have bad sleep, but being lacklustre isn't something they should aspire to.

This hotel deserves to be better than it performs and I expect this is a management problem. The room: missing toilet paper holder; no hair dryer - after requesting a couple of times and being told they were looking for one nothing happened. After an hour when I called back I was told “oh yours must have been broken and we’re sold out.” I asked again the following day and was told one would be provided - it was not. The toilet had no seat cover. Our friends had a room with a bench that could hold 1-2 suitcases but had no luggage rack. We had no bench though had One luggage rack. Both of us wanted more luggage space off the ground. Our friends had a microwave in their room above their fridge - we did not. Hmmm?On all three mornings of our stay there was either no coffee at all, or no decaf. The afternoon popcorn bags were present once out of the three days and were stale. The apples are store bought in an area with abundant local farms. Nothing is provided in the room fridge - yet we were charged a $50 fee for incidentals. We got this $ back but why charge it since there is nothing to consume? Exit Doors to parking lot were not usable on 2 separate occasions - no reason given. Front desk clerk absent - no sign - so check out took a long time. The location is good. The room size is good. The beds are okay. The shower took a long time to heat up and this was with the lever turned all the way to hot. The towels we had need to be retired and replaced. No breakfast is included and we feel the prices charged are too high for the level of service/quality of room provided. Our friends who traveled with us apologized and said there are better hotels in Ithaca.

We stayed one night for a local university's family weekend. The overall stay was fine, but the rooms could use a bit of updating and/or a refresh. Mattresses definitely need to be replaced. The back entrance door lock needs to be fixed so only guests can enter; this is a terrible lack of security. The front staff was friendly and free parking is onsite.

Any hotel in Ithaca during College Move-in , Parent's Week-end or Graduation is going to be a total rip-off with surge pricing - which was unfortunately our case: Paying way more than the value of the hotel. However, even if it needs a bit of a freshening up - I found this one was 1) clean enough 2) conveniently located, 2) very pleasant and helpful hotel desk receptionist (Greg) 3) comfortable beds, linens, and shower pressure and 4) Free parking. I particularly liked the big windows in our room (considering the ceilings are a bit low). In addition, the breakfast in the restaurant was reasonably priced and good, big portions. If you happen to be a parent of a college student (Cornell or Ithaca) then you can qualify for discounts if you book directly with the hotel (though of course there are black-out dates that usually coincide with, you guessed it, college move in, parents weekend, and graduation)