I was in an unfortunate situation where I needed to get out of Minnesota to return home to Texas and I wasn't sure where to go. Luckily my mother has been a long time Best Western loyalty member....

Charged me for a room I didn't stay at and even watched me sit in the lobby for 2 hours until my ride showed up Clearly showing i was not getting another night. Worker also has major attitude...

we booked our king executive suite two months in advance for our yearly sister weekend. we arrived today and were told that a guest had extended their stay so we got bumped to a smaller king room....

Well, the photos of this hotel are nothing like it really is. It's a dump. The pool was cold the hot tub was cold. There were girls teams from Lakeville staying and lots of drunk parents and kids...

We decided to have our family reunion here because we thought the kids may like the pool. It was a great time. The rooms were adjoined which made for easy co-mingling. Each couple brought their...