Customer service is POOR. I called three separate times to establish a security monitoring account on a large new home purchase. Twice I was transferred to someones voicemail and another I was...

Do not use this company. They are not local. Horrible customer service when you have issues with your alarm system. They promise a response in 24-48 hours and wait 1.5 weeks before responding....

Change my service to Cox and try to cancel my current service by phone, but the only option they gave me is to send a letter requesting the cancellation.