Our experience at this property was absolutely unacceptable. Before we could even make it into our room, we encountered multiple rats on the property, including several that were shockingly large, nearly the size of small Chihuahuas. Seeing this immediately made us extremely uncomfortable and concerned about the cleanliness and safety of the property. We were so alarmed that we did not feel safe staying there and left immediately to find another hotel, genuinely worried about what might already be inside the room or what could potentially enter it.What made the situation even more frustrating was the complete lack of communication from the property. We called around 7:30 PM to report what we had encountered and try to address the situation, but no one answered the phone. We also contacted Hotels.com directly, and they told us they were unable to reach the property as well.We were extremely disappointed not only by the condition of the property, but also by the lack of responsiveness when we needed assistance. We should never have had to leave a hotel out of concern for encountering rats, especially after being unable to reach anyone for help.We strongly recommend against staying at this property until these issues are properly addressed.

This is a fantastic place, we gave it 5 stars but if we could give more stars we would even give more. Highly recommended, great quality of room, decoration, service, just perfect ! We staid after a Christmas party.

If you’re looking for a hidden gem in Georgetown, let me recommend The Georgetown House Boutique Hotel. Its location is absolutely stunning—one of the most beautiful I’ve ever experienced.The check-in process couldn’t have been easier. Instead of waiting in a lobby, there’s a self-serve kiosk right outside the building. The whole process took less than five minutes, and once completed, I received a code that gave me access to both the main doors and my room.Inside, the hotel is charming, and my room in particular was one of the best I’ve ever stayed in. It was spotless, well-ventilated, and the air conditioning worked perfectly. The pillows and bedding were extremely comfortable, making for a great night’s sleep.In the morning, guests have access to a shared kitchen, complete with a variety of coffee options—a thoughtful touch.This was truly one of the best stays I’ve had in years. I highly recommend it to anyone, especially cyclists riding the C&O Towpath, since it’s such a convenient and welcoming place to rest.

For the price, this hotel is good. Noise was my biggest problem. Paper thin walls and a load restaurant next door. You do not necessarily get the room you booked, either, and so I ended up even closer to the restaurant than I’d hoped. But the location is great and the price was among the very lowest I could find. So, as the saying goes, you get what you pay for.

I booked a specific room, which is what they claim on their website is unique to their quaint approach, but upon arrival I was giving a different room. There is no staff — all automated — and so place to try and fix the situation. Thankfully, I am only here one night. Would never trust this approach again. Why not one star? It was a good price. But sometimes you don’t even get what you pay for.