JTB is a good in person service for Americans trying to plan travel to Japan. I went here to buy my JR rail pass and to ask questions about its utility. The Japanese woman who worked here was...

Does not respond to inquires. Reached out 4 times throughout a few weeks, and even called and left a message. Still no response. Will be going through other options for our trip to Japan.

I purchased JR passes through JTB on K street. I used the website to purchase the passes and elected to pick them up at this location. When I walked in, the lady up front was on the phone and...