We booked 4 standard rooms and a handicapped room for multiple nights in October. We arrived on a Thursday for a Sunday departure. They didn’t put my father ( using a wheelchair) into a handicap room, but we didn’t figure it out until after he was unpacked. We had to repack & now have him sit waiting in lobby for the correct room we reserved. The next day they said the new room had a broken phone & he now had to repack to change rooms again. And yet again they made him wait in the lobby until this new room was ready. This is a terrible way to treat an elderly person in a wheelchair. Upon our arrival they explained maid service was every other night. Arriving on a Thursday we expected services on Saturday. We left our room Saturday and returned around 5pm, but all our rooms were still a mess and no fresh towels. I was very upset and Spoke with Leah at the front desk. She explained our first night stay does not count in Marriott’s every-other-night policy. I became more upset with the scowl on her face and her complete lack of interest to offer some type of assistance. Finally I said I want fresh towels brought to the room, but rather than acknowledging my request she turned away. I had to ask her again to confirm the towels would be sent. Not sure why Leah is put at the front desk, but it was clear she had little interest in helping an upset customer paying for multiple rooms. She never made any offer to provide towels, or even suggest the option that we could pay extra for the full cleaning service on Saturday if we wanted - -BTW towels are stored in a room right next to the front desk. She made me ask for them again, meanwhile her manner was simply disrespectful. It was as though I had no right to be upset their inadequate policies. On a more humorous note… The day we checked in we saw a used dental floss stick on the landing between 1st & 2nd floor. Every day we passed it still laying there wondering how many of the staff indifferently also must have walked by it.

I stopped here after a long drive to recharge and relax; and that I was able to do. The room was immaculate, and very comfortable. I did like that bedside white noise machine, and I kept that on throughout the night. The wi-fi worked well without a hitch, and I was pleased with every aspect of my stay. Hotel staff here were excellent and responsive. I look forward to staying here again soon at the next opportunity.

The room was fine but I was not happy to pay for parking when I was staying in the room. I wouldn't stay there again. We saw nothing on Expedia about parking being on top of the room rate.

We enjoyed our stay at this hotel. Our room was immaculate and comfortable. Everything was in perfect working order and the bedding was exceptionally comfortable. The room is very quiet and well insulated from ambient noise. The balcony and the round, curvy sofa was a major plus. The hotel’s location being close to the Dulles Town Center mall and other restaurants and shops, was a major reason we chose to stay here. The front desk staff were as first rate as this hotel.

We enjoyed our stay at this hotel. Our room was immaculate and comfortable. Everything was in perfect working order and the bedding was exceptionally comfortable. The room is very quiet and well insulated from ambient noise. The balcony and the round, curvy sofa was a major plus. The hotel’s location being close to the Dulles Town Center mall and other restaurants and shops, was a major reason we chose to stay here. The front desk staff were as first rate as this hotel.