Customer Service Rep. was friendly and tolerable but VA Natural Gas did come through at the end with great customer service and turned my gas on at 9:00PM on a Saturday night...but I had to plead...

If you have to add a section for Why my bill Change then thats a problem. If multiple customers are complaining about high bills and your solution is to put up charts and arrows showing the...

This is by far the worst utility company I've ever had the displeasure of dealing with. They have backbilled me for 2 months of bills I've already paid. Their behavior is fraudulent, they are the...

Very bad customer.they didn't give me the correct information when ask and after gas got turned on they send a bill. When I ask to speak to a supervisor she said nothing she can do about it. I...

opening another gas company!!! Columbia was better! Turn you off on thursday so they can't restore service until Monday. Turned off way before cut of notice