1-Star Review: Complete Service Failure and Zero AccountabilityStay far away from Million Services Inc. and Stephen Reese.I booked a party bus for a major milestone event and was required to pay the entire balance upfront via Zelle. Despite the full advance payment, the driver arrived over an hour late for our scheduled pickup.This massive delay effectively ruined the day. Because we were so behind schedule, we missed more than half of our prepaid winery reservations in Napa. Between the cost of the transportation and the thousands of dollars lost on missed venue experiences, this company’s lack of punctuality caused a significant financial hit.Since the event, the management has gone completely silent. I have sent formal notices and tried to resolve this directly, but Stephen Reese and his team refuse to respond or acknowledge the breach of contract.After digging into their history, I see this is a recurring pattern for this business (TCP 25097). They are notorious for extreme lateness, making excuses for mechanical issues, and promising refunds that never materialize.Do not trust this company with your money or your important events. They are unprofessional and disappear the moment there is an issue. I am currently filing a formal complaint with the CPUC and moving forward with legal action to recover my losses.

Terrible Experience – Do Not Use Million ServicesDealing with Million Services was extremely frustrating. They confirmed my booking, emailed the details, and even shared the driver’s information—only for no one to turn up. This kind of service is completely unacceptable. If there were an option for zero stars, they’d deserve it. Save yourself the stress and look elsewhere.

We booked Million Services for a wine tour. We expected vineyard recommendations, a set itinerary and a personable driver. The driver was prompt but proceeded to take us to a vineyard that was not open for the day, ignore our questions and comments (perhaps he was hard of hearing, that would have been nice to know), take us to a restaurant that was no longer in service and made no recommendations, suggestions or even small talk. I could have received the same by taking Uber. We got where we needed to go, but didn't get the personalized service I wanted.