I have to give a shout out to Diane! She is a prime example of great customer service! She went above and beyond my expectations. She took a stressful situation and totally turned it around. She...

Shopping for an engagement ring. Spent a considerable time at Kay Jewelers to find the perfect ring for my fiancé. I selected Kay Jewelry specifically because I went to grade school with Linda...

This isn't really a rating for Kay jewelers necessarily. But definitely a five star rating for Kyle at the Northtown location. The back of my beautiful diamond earrings fell when I was taking them...

Kay jewelers has the worst customer service ever. You will wait 90 minutes just to talk to a manager, and then they will tell you to just call customer service. Who will then make you wait for a...

I went to the N. Division Mall Kay Jewelers to shop for a ring for a gift for a teen. We were in the store for at least 20 minutes walking around before I was even acknowledged by one of the 3,...