Mr. Fonang, My husband and I wanted to take a moment to share with you how much we appreciate the work, care and compassion that Ricci Helm shared with us while my husband's mother was at your...

I called to get information about how to retrieve medical records for my loved one that was a previous resident and I would like to say that the medical records Crystal was very nice well spoken...

My mother spent several weeks in that nasty place because it accepted her insurance and was close to where we live. She hated it. She suffered two horrific bouts of intestinal infections and...

I have spent the last 2 nights with James. He calls me because his call button is broken (as you know from previous emails). He has urinated all over himself and is cold. He has no way of asking...

Facility looks can be and usually are deceiving. Staff ratio to patient here is unacceptable for proper caregiving. Most of the aides are from temp agencies and are not there long enough to get to...