Worst hotel and manager (Kwok Chung).I had been staying here for days on a business booking, then made a separate personal reservation for an extra night. Thursday night the front desk told me to come down Friday morning so they could check me out of one reservation and into the other. I came down Friday morning. They told me I was all set and handed me new water bottles.I spent Friday out. When I came back that evening, a different associate told me I had never been checked in at all. She then asked me for a physical card as though this had always been a known requirement — after I had been living in this hotel long enough for the staff to know exactly what card situation I was in. It was a game for them, and it cost me an hour standing at the front desk at 10pm. While I waited, I watched her hand out chocolates to white guests and serve them warmly. I got snide remarks, and she repeatedly refused to help me even when I told her I needed to use the restroom.After I insisted repeatedly, she agreed to send me a form to complete online — but sent it to my work email, despite this being a personal reservation and despite my having told her I didn't have my laptop with me. I submitted the credit card authorization anyway and called down to confirm. She hung up the moment she heard my voice. I called back and she told me to come down and not to show her attitude. Only when I got there did anyone mention that what they actually needed was a new key and an ID check. Nobody said that once, on either call.The room I got was not what I booked. Stained sofa that had been dismantled — I had to move the pieces and put it back together myself. Drawers left open. No cold water, just a slow drip. The elevators stink and the building is old and badly maintained.I raised all of it with the manager (Kwok Chung) the next morning. He refused to accept any fault and never apologized. His position was that I should have known his own front desk hadn't actually checked me in — that when his staff told me I was all set, it was on me to work out that they were wrong. His staff never asked me for a card, and he told me I should have offered it anyway. He would not acknowledge that his people were poorly trained or that a guest shouldn't have to compensate for it.Not only were the staff and manager rude and unprofessional — they are biased, and they treat people differently based on how they look.

I thought the hotel would be better. It was just a little run down, with signs of scrimping on money. It was about 80 degrees in the lobby, no breakfast was included, drinks to purchase were locked in fridges with no staff at the store. I waited about 15 minutes for the front desk clerk to finish with a check in before I could get purchase my drink. The towels seemed thin, and there was someone else’s hair in left in the shower. Perhaps this is a sign of overstretched cleaning crew. There were loud thumping sounds of either air conditioning ducts or some kind of laundry units running throughout the night above our hotel room. The location was excellent, but if you are driving a rental car you should know that the parking spaces are very tight, with structural poles about every third space. Overall, I would not stay here again.

Easy comfortable stay for a concert at mountain winery!

This hotel shows signs of deteriorating. We stayed here last December and was happy with it for the value of it. It’s in a convenient location, spacious room (we had two queen beds). Lots of spaces at the lobby for working professionals. This year, we are not as happy. The toilet kept not flushing and the repairman had to come out twice. We asked for another room because we didn’t want to without a working toilet in the middle of the night. They kept telling us no room available. The hot water for bath is just warm enough with the hottest setting, not hot. Though it’s hot enough for shower. The bathtub drain wouldn’t shut tight so it wouldn’t hold water for soaking bath. I had to keep the water running to keep the bathtub full. The complimentary coffee in the lobby in the morning is warm and was never hot. If you look for a place to stay then this might work for you. I think I’ll try a different hotel next time.

The guy that checked me in was amazing & the guy training him. But I requested a hearing impaired room. But did not get one. I did make sure they knew at the front desk. I was too tired to change room had they offered. The room was very dusty. But the bathroom was disgusting. I'm glad I remembered my slippers. After seeing the walls. I was afraid to step on the floor. The black tile was intimidating. For being so close to Apple I expected a better standard.