Customer service team is excellent. I truly feel like a friend when I walk in there. Everyone is so helpful and so kind!

Terrible service, they have had my ring since June 6 and keep making up excuses as to why I haven't received it back. The assistant manager lied to me last Thursday and said it was finish but now...

Customer service rep refused to allow me to pick up an order that * I * placed from MY Zales account which is in MY name!! Stated that the order has my husband's name on it. It's unclear how...

I purchased a ring for my fiancé from this location. We had the ring sized and after 2 days a stone had fallen out. This was very frustrating as the sizing order asked the jeweler to make sure all...