I have been going to H&S for years. Have always had a great experience. Front desk are always friendly, attentive and knowledgeable. My services are always on point. Always leave feeling lighter and relaxed. Great location and always parking

I used to enjoy the facials at Hand and Stone in Poughkeepsie, but my experience with their monthly membership has been extremely frustrating. After being heavily pushed to sign up, I expressed concern about my ability to use the monthly credits. The front desk assured me I could carry over credits and cancel anytime easily. However, after months of being charged $90 without using any services, I submitted a cancellation request in writing in July 2024. I never received a response and assumed the cancellation was processed.Fast forward to November, and I discovered I was still being charged. When I called, I was told only a specific staff member, Jada, could confirm cancellations. When we spoke, she informed me that they’d left a message asking me to call back—apparently required to cancel, despite my email. Then came another surprise: an additional $90 cancellation fee or the “option” to freeze my account instead, which she tried to sell me on.When I attempted to explain my frustration, Jada repeatedly talked over me and even put me on hold mid-sentence, never returning. Her tone and approach were rude and dismissive. This company makes cancellations needlessly difficult and clearly prioritizes retaining fees over genuine customer care. If you’re considering a subscription here, beware—it’s far from straightforward to cancel, and the customer service is anything but professional.

Have you ever visited an establishment where they could not take your money fast enough? This is that place Hand and Stone. Everything is an additional add-on at over inflated prices. For example warm stone for $25. Laughable. The front desk staff will become very rude and almost belligerent when you tell them you do not want a membership or what to purchase a gift card. If you want assembly line generic cookie cutter services this is that massage parlor for you.

I received a massage as a birthday gift from a friend. I went yesterday and Nathan was my masseuse. It was a very weird, different and unusual method used. I usually have at least 2 massages a month and have never had one like this. I did not feel like I benefitted at all. The massage was a pushing, squeezing action. it was not rhythmic, relaxing or targeted my problem area (shoulders, which I expressed) I definitely will not be going back!

The staff is lovely and nice, but the three massages I had were three of the worst I have had in my life. Regardless of specifying my pressure preferences, the massages were all so light a toddler might has well have been giving me a massage. When asked what body parts needed attention, each time I gave specifics and once again my requests were disregarded. It is also impossible to secure an appointment without booking over a month out. This place is a revolving door of therapists just trying to get some experience. I have had multiple better massages at the foot spa down the road for $45. Do not waste your time or money.