I am a longtime HiltonHonors Diamond member. We recently stayed at the Embassy Suites at the Atlanta Airport. Many Embassy Suites are in need of refurbishment, and we often avoid them for this reason, but this one was beyond what we would expect for the declining brand. The room was shabby, with wet spots on the carpet, and the breakfast consisted of the lowest-quality items. I understand that the hotel is due for a refurbishment soon, but I will plan to avoid Embassy Suites based on this stay. The front desk staff was helpful and pleasant, and the lobby looked nice. But our room was not very pleasant.

⭐⭐⭐⭐⭐ Spent 3 nights/4 days at Embassy Suites Atlanta Airport (4700 Southport Rd) and the service was exceptional from start to finish. Front desk manager Chesil Whitmore made check-in warm, smooth, and genuinely welcoming — the kind of attentive service that’s hard to find these days. Raven at the bar was just as amazing — friendly, attentive, quick with drinks, and full of great recommendations that made the evenings even better. Every staff member I encountered was polite and helpful, making the whole stay feel effortless. The hotel itself was clean, modern, and well-kept, with a beautiful atrium to relax in. The complimentary breakfast was a definite highlight — fresh, varied, and perfect before a busy day. Easy airport access made everything stress-free. Highly recommend — ask for Chesil and grab a drink from Raven, they truly made this trip memorable!.The only thing i would suggest. If you like it cool bring a fan . Personal one from amazing . My thermostat stayed at 72 which is too hot for me . I tried to adjust it down to 68 and I wouldn’t .

Check-In Delays: I requested early check-in and was assured it would be accommodated. Instead, our rooms were not ready until two hours after the standard check-in time.​Undisclosed Incidental Holds: Upon arrival, I was informed of an unexpected daily incidental hold of $100 per room, per day. This amounted to an unforeseen $1,600 hold on top of the $2,000 already paid for the reservation. Neither Expedia nor Hilton official website discloses a daily hold of this amount. During previous stays at Embassy Suites and Hilton properties, the hold has consistently been a flat $200–$400 per stay, not per day. I asked if this is standard policy for their location and that failing to disclose such a substantial charge upfront is misleading and caused unnecessary financial strain.​Maintenance & Facility Failures: We were left without a working toilet for two and a half days. Despite reporting this to the front desk multiple times, I was repeatedly told that maintenance would handle it or that the team had already left for the day. Additionally, the AC malfunctioned daily, leaving the rooms uncomfortably hot, and there were ongoing issues with the pool.

Hi. We have stayed here 3 times now going to or from st. Martin. It has always been very good. The rooms are being updated. We leave the car here while away. This last time my wife forgot her 3 diamond wedding rings valued at over $ $$$$$$. We were at the airport when my wife remembered. I called the hotel. The lady i talked to immediately went to our room and secured them till our return 2 weeks later. Hilton hotels are always excellent. We are very thankful especially to this embassy suites for what could have been a disaster. Thank you front desk folks and management.

The initial interaction with the front desk was unpleasant. It felt as if me checking in was a problem. I believe the agent's name was Cynthia or something with a C. I greeted her and complimented her nails and her response was may I have the ID and credit card you used for the reservation. No, thank you, hello how are you doing, welcome to Hilton, or Embassy Suites NOTHING. She treated her coworker Ken the same way. My card was charged an extra $100 and after asking why she stated it was for incidentals not informing me prior to the charge. The first room was dirty and outdated with stained furniture. After expressing to Ken my desire to change rooms, he nonchalantly asked me to explain what was dirty in the room, as if it being dirty was not enough. The second room was just as dirty and outdated so someone from housekeeping was sent to the room. After taking pictures and conferring with the front desk I was moved to another room that was just the same. The only reason I did not ask to cancel my reservation was because the room was for my niece to get ready for her Sr prom and we were already pressed for time. The housekeeper asked why didn't we ask for a renovated room as I didn't know anything about renovated rooms. We were moved for a fourth time to a renovated room that was cleaner and more spacious. The floor was still sticky and the toilet seat did not fit the toilet properly practically about to come off. The cleaning is still not up to par. There's supposed to be 2 complimentary waters in each room, there was only one and I was even getting brushed off for that. It was loud partying after 1am. Breakfast was subpar, the omelet was the best thing. Mr. Nate did an amazing job. It was seasoned well and tasted delicious. The hot items were cold and flavorless. The waffle mix dispenser needs to be fixed. The staff in that area was extremely pleasant and accommodating. Mark has a welcoming personality and made checkout easy.