I usually think that the terrible customer service of telecom companies, such as AT&T and Comcast, result from their being monopolies. If so, what is Cbeyond's excuse? My wife has used Cbeyond at...

I just sat on hold for FIFTY FIVE MIN to reach a tech support person because our building communications went down. Very VERY poor service. I would never choose CBeyond.

When the service works it is great, but when there are issues, they seem to last forever and are difficult to resolve. I have never had as many problems with a telecom provider, and I've been...

We have been down for 5 days both internet and phone service. We call support 866 424-5100 which is a call center in the Philipines. The agent there said they were monitoring the ticket and the...