Arrived and was notified of the extra $20 for parking. This was first time this has happened at a HGI property. Then Hilton lowered again the meal incentive by $5 per person for loyalty guest. Unexpected cost are not deal breakers but takes advantage of its guest by misleading.

The Hilton Garden Inn is the idyllic stay when visiting the natural beauty Bend has to offer. Upon check in, Olivia kindly assisted us with every one of our concerns. Both her and Sandra were absolutely when it came to customer service. They made us feel right at home and very honored to be Diamond members. Our room was unreal with views sweeping across the river and the room itself was extremely comfortable and spacious. We will definitely be back! This is our go to from now on. Thank you so much much for a memorable time!

It took forever for my room to be ready.Little care or concern seemed to be placed on my need to get access to my room in order to get ready for a work event I had.The room was like an icebox when I entered.I was unimpressed by the incredibly corporate stale room, the shower and shower curtain. Plus the bed was both uncomfortable and the sheets/ comforter were laughably thin and inadequate to keep me warm. And I was awakened a little after 4 am by the garbage truck loudly and slowly emptying the large hotel bin 3 floors below my window. While I know you don’t control the municipal utility, I would imagine smart properties wield some influence to ensure visitors have a good experience while in Bend.The only good thing about my stay was the location. Fortunately there are other hotels in that area that I will stay at in the future.

Great location next to Mill District, river, and Hayden Homes amphitheater. Room was clean, staff was friendly. We didn't try the breakfast buffet ($16), there are too many good options in Bend for breakfast. We got a room on the 3rd floor facing the river. Great view of the mountains! Only complaints are the shower head was a bit weak and it wasn't obvious we were being charged $20/night for parking.

This place is really great, In the midst of Bend's Old Mill District. You can easily stroll through plazas filled with upscale stores and enjoy an easy walking trail that runs along the river. I think there is also a concert venue too. We arrived on Halloween. We joined a healthy crowd down along the river and watched folks in costumes on stand up paddle boards going past -- singing and calling out to all of us on the shore. Fun, especially for families. This hotel is part of a chain and is not a boutique hotel. But it makes up for that with excellent service and really clean, comfortable rooms. Staff members were VERY helpful Good fitness center and indoor pool. The only thing that could be improved is the morning breakfast buffet. The hot food needs to be kept hotter.