Excellent staff and great place to stay, Excellent experience in every aspect, definitely 4 thumbs up

I’m the pickiest person when it comes to hotels and motels. I Can’t say enough about how great this motel is. Super clean and comfortable rooms. Hosts are very personable and helpful. I highly recommend this motel to anyone coming through Ennis Montana. Very quiet also.

My husband and I love taking random weekend getaways every few months. We live about 2 hours away from Ennis and had driven through the town a couple year’s ago while on our way to Virginia City. We remembered thinking that it was a cute/quaint little town…and that’s how we decided to stay in Ennis for a weekend!We have traveled extensively being out of the country 10+ times and staying in multiple 5 star luxury resorts (we love the fancy stuff lol). But we also love a good local hotel. We were pleasantly surprised by The Red Bear Inn. And thoroughly enjoyed our stay. We booked directly with the Red Bear’s website as they were offering better prices than 3rd party sites. We chose the Mountain River King room which is located on the 2nd floor. The room itself has all your basic necessities. The bed was comfortable. We loved that the rooms are accessible with a keypad code, therefore, we didn’t need to keep track of a key card. The hotel staff are also excellent at communicating through text & email regarding check-in/check-out instructions.If I had to nitpick something negative, the water pressure in the shower was not great, but, it got the job done. All in all we had a great weekend getaway and The Red Bear Inn was a great place to stay. I’m certain we will return!

This motel was a little surprising to me. It was recommended by a friend for a clean basic place for one night. It’s and outdoor door and that is scary to me but they had a cool lock to prevent anyone from getting in. As stated it was basic but clean. Friendly staff and relatively quiet.

Upon receiving the “thank you for your stay” email the morning I departed, I replied with the message below. I have received no response, and I still haven’t received the $481 they owe me.“Dear Owners of Red Bear,The encounter I had with your desk manager between 7:30 and 8:00 last night is one of the worst I’ve had with any person in the hospitality business in all my life. Towards the end of her tirade against me, she told me that there was a camera and everything was being recorded. Assuming that’s true, I invite you to watch it and get back to me with your thoughts.For clarity, I came in because I saw a new $481 charge on my bank account on top of the charges for the room below. Within the opening moments of the conversation, I think it should have been clear to your manager that, if I had another reservation, I didn’t have it in mind and it wasn’t intended. She set about to “prove” I had booked two rooms, for which I was sent a confirmation back in January. She flashed a piece of paper in front of me while she was talking in a hostile tone, and I saw a Thursday check in. Since under your system, the guest doesn’t check in, my assumption was I was being charged for another room that I wasn’t actually using. Hence, the questions I asked her.I only realized after I left the situation, went back to my room, and searched my email that I received a confirmation the same day as for this reservation, back in January, but for a stay starting July 13. I have no recollection of having made an alternative reservation. But what I now understand is, that knowing I did not intend to have another reservation, your manager had an easy fix to the problem I walked in with. She could have simply said, “Do you wish to cancel the reservation for next week? I can refund your money.” Had she done so, the encounter would have been over.At the end of our encounter, when she is yelling at me outside, telling me I’m not welcome, to pack my stuff and get out, she also said she was going to call the police. About 30 minutes later, I walked out to run an errand. There were 3 Sheriff cars in front of the hotel. Not wishing to have one of them to decide to knock on my door and involve me in your manager’s drama, I left for awhile. I doubted they would call me. I came back about 30 minutes later, and they were gone. I’d love to have been a fly on the wall . . .BTW, when I told the manager I had stayed at this hotel 11 years in row, asked her if I should stay somewhere else next year, and she said yes, I was telling the truth. I have stayed here every July since 2013.Please expedite the refund of my $481.I look forward to your thoughts.Thanks,James Snell”