This by FAR is the WORST Hilton hotel in which I have ever stayed. I walk in late to the host listening to what I imagine was a movie. It was so loud that he had to pause it to hear my ask of where the elevators were located. As soon as my question was answered, he resumed whatever he was watching. He seemed very inconvenienced. As I get to my room, I have to force my way in as my door was stuck….to the point where I was concerned that someone else may already have been assigned this room. When I enter, curtains are hanging off the windows and holes are in the walls. No big deal! Wanted a shower after a long day of travel….the knob to turn the water on wasn’t secured to the wall and shook the whole shower head and piping. Had to hold one side to get the knob to turn on the water. I have to find clothes hangers with clips to close the curtains fully. Went to plug in my phones to have them charge, guess what, they done work. As morning approaches, I get a knock on my door telling me it’s time to check out. I’m a diamond reserve with 4pm checkout. The gentlemen say I have to call the front desk bc that isn't a thing “here.” Before I could get off my business call, the phone rings in the room with a rude hostess telling me “I have to let someone know I'm staying until 4pm.” I travel a ton for business and if I had the choice of sleeping on the sidewalk or this hotel, I would choose the sidewalk. They used the excuse that the hotel is under renovation, but this is ABSOLUTELY not the case. As I leave this hotel to find another, every staff member is sitting at the tables in the common area just have a blast and what looks like a party. No one even looks up as I was going to let them know I checking out earlier than expected. Please do yourself a favor……DO NOT STAY HERE!!! It was BRUTAL even for the 12 hours I was there. I wasn’t a guest, I was an inconvenience.

1st room had broken AC, called lobby, asked to stay in room, 96 degrees, I insisted to be moved. 2nd room had broken, sunken in, stained mattress I couldn’t sleep on, asked for a replacement mattress, the replacement is not stained, but 10 years old like the other one, very uncomfortable. Bedcovers are old mattress covers cut up, and don’t fit the bed. The hotel told me they don’t accept my corporate card for incidental charges like a soda from the lobby, a first in all my years of travel. I was told my company would need to contact the hotel for my incidentals to be covered, their company policy. They are not very nice about how they handle my requests, I work for a global company. The hot breakfast smells bad, not properly cooked, nobody eats it, something is definitely wrong.Stay somewhere else!

We had a great stay at this Homewood during Peach Jam! Tiera and team took care of us like family. I would definitely stay here again just due to the friendly staff and convenient location.

My room was very clean thanks to the housekeeping staff. The breakfast was good and the customer service was splendid. I was greeted every time i entered the lobby and the lobby was also clean. This hotel was the best I’ve stayed in. i recommend this hotel to anyone who is from out of town looking for a nice place to stay.

The Room was very clean , the customer service was excellent, i loved the breakfast & Tasha was the sweetest ,most understanding best house keeper i’ve had . i would recommend this hotel for anyone looking for a comfortable stay and great customer service