This place sucks, sent our 21 year old son to pick up an order and they wouldn’t give it to him because there was a 20 year old also on the car. Really, he’s an adult at 21 with ID. Your policy sucks and was made by idiots.

I know my beer and wine prices and before Christmas I went to Target and since Total Wine & More was across the street, I decided I needed to give my next door neighbor a 12-pack of Heineken Light since they like to drink Heineken. I picked-up a 12-pack and I know all of the premium beer is marked $16.99. I paid for the it using my debit card and when I got home, I logged in my purchase in my computer because I keep tab of my monthly grocery expenses. I discovered that I was charged $1 more. I said to myself, well, the clerk scan it with his scanner, so he did not have control of overcharging me. I think to myself that for $1, I am going back to the store and tell them that they are scamming consumers because most of us doesn't check receipts right at the store and since it's holidays, people are busy and have no time to double check their receipt. You know what the clerk said, it's Corporate that control prices in their computer and they have lots of items to input or change prices everyday. Well, I said that there are thousand of customers like me and that's a lot of thousand dollars in Total Wines coffers if practice is not corrected. I got my $1 back + sales tax and just be careful consumers. Next time check your receipts and make sure you are charged the correct sale price.

I purchased an Amaro on the advice of a staff who would know instead of the Nonino brand and after reading reviews of the Ditorino brand I wanted to return it unopened and was denied! They just lost a good customer!

They made a mistake on an order and can not contact them because they do not answer the phone and no way to send them a message.They gave me a bottle of wine that is almost $50 less than what I paid for.

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