Well organized with several theaters. Snacks and beverages are available for purchase to enhance our experience. We visited the Jaeb theater to see Green Day's American Idiot. The theater is compact giving every seat available a great viewing stand point. We went with friends and had a convenient table between us that held our drinks nicely. The staff were nice and helpful and at the end were very efficient cleaning up after the performance. There is a parking garage or a large lot across the street making it easy to get to the theater. We very much enjoyed our time here.

We went here to see an afternoon performance of Six. There is no center aisle, so you have many people walking by you - or you walk by a lot of people. Either way not a good situation.

I bought three vip tickets for the nutcracker ballet the day of. Online you couldn’t find anywhere that stated if the premium experience was included. The nutcracker premium experience tickets were 10.00 less than the VIP tickets. When I arrived I went to will call and asked first if it included and they said yes. I walked to the front and then they said I needed an additional ticket for my 11 month old even though it didn’t state it anywhere online. I went back to will call and the lady at will call said why they didn’t just charge me at the front door. After buying the lap ticket I went to the third floor then the lady didn’t know what a VIP ticket stood for. She then said it didn’t include the premium experience even though on my email it said it did. I then went downstairs and spoke to HUE the manager. He didn’t know what the difference between a VIP ticket and regular or premium experience ticket was. None of the employees were educated yet I spent 540.00 for three tickets including my 6 year old who wouldn’t drink. They then asked me to wait while they went upstairs to verify since none of them knew: They then came downstairs and said only two posters were included so what is VIP there was no VIP experience the absolute worst experience I’ve ever witnessed at a venue and I’m an extremely patient person. To make matters worst I made the line to buy a nutcracker for my son and daughter. I decided to get the more expensive ones on display and one was 69 and one was 92. Then the guy said he would grab the ones on display and put them in a box. He made a mistake and only rang up the one for 69 so I let him know trying to be honest. He then went and got a manager who stated it was 127 for the second instead of 92. I told them you realize you made a mistake by not ringing the second one and I didn’t want to steal and then you make a mistake on the price on display and then you want me to pay for your mistakes. Due to my pride I paid the 127.00 but I swear this venue is ran by illiterate people that have no clue or idea and don’t understand basic customer service. What was supposed to be a VIP experience was by far the worst experience I’ve ever witnessed at any venue. I’m a Floridian and I love Tampa at heart but the Straz requires new management due to a total of 7 employees having a lack of competency.

The venue is very beautiful. The ticket prices are fair. The area is clean and safe. The theater ushers were very pleasant.

The Van Gogh and Monet Experience was incredible! Learning more about these storied artists prior to the experience was insightful and I learned many new things about them and their journey to becoming two of the greatest impressionists!