I had the saddest thing happen to me when my wedding ring flew off my finger and into a flushing toilet and it was gone forever. We went to Zales in Lakeland today and had the best experience...

The times we went to zales and were making a purchase everyone on staff was super friendly. The minute we ran into a problem it was the exact opposite. My husband bought my engagement ring from...

Usually a good place except I bought my wife a very expensive ring for Christmas, and they sent a letter to my house about the purchase and totally ruined the surprise. To me that is just money...

Horrible customer service! They are so happy to over sell you and get you to spend money. But good forbid something happen your jewelry cause they sure as hell won't do anything to help. They...

I have bought my wife a number of gifts at Zales at the Lakeland Square Mall, but never again. We had an issue with a piece of jewelry falling apart after about 1 week. Contacted the store and had...