Dont stay here, ESPECIALLY if you are of color. He is extremely racist.we stayed here a long time ago last minute after having to stay til the next day, it was just to get a few hours of sleep. we came back to go to the parks a couple weeks ago and decided to stay there and save some $, and went to pay for a night and were asked what we paid last time, my husband stated 40. She made a comment about Don getting old and his memory and it costing 60 now, but took it and said it dont worry about it as my husband tried to hand her 60. We said thanks and that was the end. The room was ok. Nothing special. The shower was clogged and we could barely get 2 min in before it flooded.Problem was we call now to see if we can stay last minute and were told we would be killed on site...bc the housekeeper said we lied and she had to pay the 20 we didnt....yea killed...again we offered to handle it but were told no thanks. lol we come down every few weeks to go to the parks and we definitely wont be going there. We ignored his racist comments and avoided talking with him...but telling someone youre going to kill them over 20$ not cool. Spend the extra and go somewhere else..it stinks in there anyway.

I truly recommend this place, I spoke with Jose Martinez I he was nice, the breakfast is amazing, actually after the breakfast I didn’t lunch because I was full. The bed is comfortable, just smell old people but if you’re tired, go forward.

DON'T BOTHER PLEASE! I just called this place about reserving a room. I was about to ask if they did reservations when the guy cut me off and said NO! WE DONT DO WEEKLY OR MONTHLY i said that's not what I was going to ask. So he yelled at me I DONT CARE and hung up. I called back and asked why he was being so mean? I was trying to give him business. He said that is how I run my business. Strict. if you don't like it there's 100 other motels you can go to. AND GLADLY I WILL!

Poor housekeeping. Poor food selections and overly priced. Not a warm inviting hotel especially for Universal properties. Internet issues were an issue everyday. Room service stopped at 10:00 pm except for pizza which stopped at 11:00 and only pizza could be ordered. Pay the extra $$$ to stay at another Universal resort.