









Website: catalinainntucson.top
Phone: (520) 818-9500
15691 N Oracle Rd Tucson, AZ 85739 ·1818.00 mi
Is this your business? Verify your listing
Amenities
- Spa
- Swimming pool
- Wifi
- Smoke-free
- Family friendly
- Parking
- Accessible
Reviews
tripadvisorFirst night of our stay we went swimming and then we both became sick and where hospitalized and we found out that the pool was not working properly and maintenance didn’t even clean it.
MoreIce machine broken downstairs and second floor one has been removed Dirty carpet Door to toilet didn't open all the wayTowels were very small aswell as pillows Only 1 key worked to get In to outside door to upstairs
MoreThis place is terribly run-down, not clean and we hardly saw another person , either employees or guests. The breakfast food looks like it’s been there for days. We left early. The photos must have been altered to make things look much better than they are.
MoreThe hotel is in decline. Pictures missing on walls, some days no breakfast. Other days muffins and bagels. Paint is coming off the walls.The good news is that there is a good sized room, refrigerator and microwave. An inexpensive stay if that’s what you’re looking for.
MoreAwful does not even begin to describe this motel. At first glance it’s your run of the mill road side motel, nothing fancy just a bed to sleep on. The outside appearance definitely gives off the appeal that you will definitely bring home bed bugs by the end of your stay. The room is equipped with a microwave (that was not plugged in) and a mini fridge. Motel staff is riddled with thieves and run by as a conman as all of our stuff was stolen from our room when we went out for the day. When we approached the hotel staff, Rebecca, about our missing belongings she stated that the maid, Bertha, had removed the belongings as she was under the impression that we had checked out as we had “traveled light” in Rebecca’s words. Rebecca stated that Bertha had placed our belongings in a closet; however, a majority of our belongings were still missing including high end make up, facial products, and EVEN OUR PAJAMAS! The hotel manager, Mark D, stated that the maid did not follow protocol as had we check out our belonging were to be brought down stairs and put in the lost in found. When we asked Mark, the manager, how this was going to get resolved he stated that the 5am manager would handle it. Mind you this incident was reported to them at 6pm and we were leaving at 6am to catch a flight the following morning, so we reported the theft to the sheriff and would follow up with the 5am manager. Turns out the 5am manager was Mark D again who stated that he was not going to do anything about the theft and would not offer a refund for the room as we made our reservation through Hotel.com. I do not recommend staying here unless you want your belongings being stolen by hotel staff. As they appear to shop through your belongings and take what they want with no consequence. If you can afford it pay the extra money to stay elsewhere as it will end up costing you so much more out of pocket to replace EVERYTHING this motel will STEAL from you. Also, when we did try to process our refund through hotel.com the hotel manager, Mark, denied it as he reported that they have a “very strict refund policy” the motel is a scam.
More