Checked in, sent to room 308. Opened door and waft of air freshener hit us. Like it was covering up some other smell... noticed right side of window was completely fogged over. Settling in, I walked over towards the window and realized the carpet was wet! Stayed away from that, turned TV on, only to find it didn't work. Tried calling front desk, no answer, followed by phone being turned off! That's when I noticed the phone was marked as room 309... called to report all of this from my cell phone. Changed rooms, and found the TV out in room 324... watched a movie on my phone until bedtime... called Marriott to let them know how poorly run this place was (not to mention the lack of cleaning in 308 as well as use of a bleach spray that discolored the carpet...) and that the front desk had only suggested they would ask management why the TV didn't work (and still didn't the next morning). As soon as Marriott was called, I got a call from the front desk telling me they were working on it...not so much. Happy to report we only stayed one night in this Poorfield (really can't say it was up to Fairfield or Marriott standards)

Old hotel with rude employees. Much better options all around this hotel

Nothing would have prepared us for the dilapidated and unclean experience of this Fairfield Inn, and the very unfriendly and uncaring staff. After disturbing the person at the front desk to check in (she didn’t seem like she wanted to be bothered), our next impression was the elevator, which smelled sour and dirty, which then didn't work the next morning so we had to haul our luggage down the stairs when it was time to leave. Our room had a musty, funky odor when we walked in, so even though the window did not have a screen, we slept with the window open because the odor was so oppressive. The bathroom had brown, grimy-looking edges along the floor and caulking, and the fixtures seemed like they needed a good scrubbing. There seemed to be mold along the walls and carpeting. The bathroom shower did not drain well, so we were standing in several inches of water while showering, enough to almost overflow the shower pan. There was only one functioning ice machine for the facility, which was the type of machine where you scoop out your ice with a plastic scoop. That is incredibly unsanitary when you wonder who has touched the scoop which then gets put back on top of the ice, only to be dug out after it gets buried under the new ice. There’s no way we were going to risk breakfast when there seemed to be so many violations of health codes.Not only was this horribly shocking for a Bonvoy facility, I would have been shocked if a Motel 6 or Super 8 had this kind of facility and staff. I'm sure this comes nowhere near meeting the requirements for a Bonvoy facility, so I don't know if/when this will all be corrected.

I purposely booked this hotel because we had a wonderful stay at the one in Lindale, Tx. This is NOT the same quality. The bathroom needs work. I listed 2 adults and 3 children and got 2 towels. The ac isn't worth a quarter. It needs a lot of work and better help at the front desk.

We stayed here because we’re Marriott Bonvoy members and rely on Marriott’s good reputation for quality in the hospitality industry. Boy were we wrong! This hotel is WAY below any other Marriott we’ve stayed in. At check-in, we were willing to pay extra (compared with other hotel/motels in the area) with the belief that we’d get a nice room, a decent breakfast and an overall good place to stay. The woman who checked us in was very nice, but she assigned us to a really crappy room. The curtain had a big tear in it, the carpet was wet and the hotel elevator and floors were dirty and unkept. (See pictures) We were really tired from our all day road trip, so we just went with it and tried to go to sleep. The next morning we had another full day of driving ahead of us, so we were hoping for a decent breakfast to help us get an early start. The hotel didn’t seem full, but they were out of just about everything in the breakfast area. I asked if there was more of several items, and was told no. Days later in our trip we stayed in a Marriott Courtyard in Fort Lauderdale, and it was really nice.Marriott needs to step it up and clean up this hotel if it expects loyal customers to continue to stay at their inns.